BANK Healthcare Assistant

Queen Victoria Hospital NHS Foundation Trust; East Grinstead; On-site; GBP 20,000 - 30,000

Job description

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.

We also offer attractive benefits such as:

• tailored personal development to support career aspirations, including accredited clinical and management development programmes
• flexible working arrangements for a work-life balance that suits you and your needs
• a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes

Sustainability

At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.

QVH is a Trust with an exceptional reputation and history. We provide life-changing reconstructive surgery, burns care and rehabilitation services and have an international reputation for pioneering advanced techniques and treatments.

We are looking for Health Care Assistants to join our Bank and are especially looking for those with a particular interest in Inpatient Burns, Outpatients including Corneo Plastics and Pre Assessment.

You need to be flexible and committed, offering frequent shifts to join us in continuing to give outstanding patient care. We would be delighted to hear from you, whether you are looking to either enhance your skillset or gain more experience at a world renowned Centre of Excellence.

We have excellent training programmes and can offer a variety of work in a friendly and inspiring environment. You will work as part of a supportive team to provide safe, effective, efficient and compassionate care for patients and their relatives.

Main duties of the job

The Healthcare Assistant will work as part of the team with supervision of registered practitioners to provide effective, safe patient focused care at all times.

• Contribute to the development of the care environment with a positive, professional attitude.
• Contribute to the maintenance of daily provision of service and care to meet the individual needs of patients and department.
• Support the smooth running of the department and ensure patients, relatives and carers are dealt with in a friendly and efficient manner.
• Ensure that policies and guidelines are adhered to.

Working for our organisation

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Detailed job description and main responsibilities

Clinical Responsibilities

• Prepare areas in preparation for receiving patients.
• Assist to ensure the department is restocked and have shared responsibility for maintaining the cleaning of clinical areas.
• Comply with, and maintain Trust & Local Infection Control policies and procedures.
• Assist with the admission and discharge of patients.
• Work as part of a skilled team to support the provision of an effective and safe clinical service.
• Support the registered practitioner in the delivery of direct and indirect patient care.
• Undertake a range of delegated clinical duties including record keeping, patient observations and specimen handling.
• Check sterilised equipment, ensuring related paperwork is in order and completed correctly.
• Assist in ensuring all written documentation is completed, i.e. Patient care plans.
• Assist with the provision of the day to day management of clinical equipment and report any problems to senior colleagues, completing the necessary documentation.
• Communicate with colleagues, patients and their relatives/ carers in a professional and compassionate manner. Escalate any concerns about a patient to the relevant practitioner immediately.
• Assist patients with activities of daily living whilst ensuring the privacy and dignity of the patient is maintained at all times.
• Ensure patients, visitors and staff are dealt with sensitively and professionally.
• Act as a positive role model for peers, supporting other HCA’s as required.
• Maintain professionalism at all times and respect colleagues.
• Recognise potential hazards in the workplace and deal with them within own capability and/or report promptly to relevant team leader.
• Deal with queries and problems from patients and staff, both on the telephone and personally, in a positive and helpful manner and escalate as appropriate.
• Ensure a safe environment in the department for patients/staff and visitors and inform the Matron/ Nurse in Charge of potential hazards.
• Be prepared to extend knowledge and skills by rotation through the whole department.
• Assist in the evaluation of new equipment and resources.
• Undertake phlebotomy tasks as required upon completion of the competency.
• Be able to use any information technology within the department.
• Carry out any other duties commensurate with the post within own capability.

Person specification

Experience

• Experience working in a team.
• Experience of caring for and supporting patients in a care/ hospital environment.

Skills

• Good communication skills both written and oral.
• Monitoring of patients vital signs in a healthcare setting.

The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name: Lynn Martin
Job title: Manager
Email address: [e-mail]
Telephone number: 01342 414569

If you have problems applying, contact

Address: Queen Victoria Hospital NHS Foundation Trust
East Grinstead
RH19 3DZ
Telephone: [phone]