Care Coordination Triage Nurse

Job Summary

Are you looking to work in a dynamic, flexible and forward-thinking team - ready to adapt and accommodate every eventuality to meet patients needs safely in the community? If so, Care Coordination is the team for you.

We have multiple workstreams which ensure variety in our work and opportunity for professional development - our drive and determination to meet the needs of our patients meant that we were HSJ award finalists in September 2022.

Main duties of the job

Working remotely, our team triage information from colleagues and members of the public in the Wolverhampton locality to ensure that we refer and signpost people to the most appropriate service to meet their needs. In summary our Care Coordination work streams include:

1. Triage over the telephone or via video consultation to support people with an acute need to avoid admission avoidance. We work closely with our Urgent Community Response Team and West Midlands Ambulance Service to achieve safe community care for acutely unwell Wolverhampton residents.
2. Triage over the telephone or via video consultation for patients with long term conditions requiring ongoing health and/or therapy support while residing in their own homes.
3. Offer a see and treat face to face triage service for patients who have an unmet need and would be routinely referred to a District Nurse or Therapist, but would benefit from an assessment visit on the day of referral.

In addition to the above, as a Junior Sister/Charge Nurse within the Care Coordination you will be required to provide managerial leadership support to the team, support staff in their development and lead with service innovation. Experience and confidence in utilising computers and web-based applications is essential.

About Us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Date posted: 07 February 2025

Pay scheme: Agenda for change

Band: Band 6

Salary: £37,338 to £44,962 a year per annum pro rata

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: 225-Div3-6856977

Job locations: Technology Centre, University of Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9RU

Job Description

Job responsibilities

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.

Responsibilities

Driving Licence: Essential

• Driving Licence/Car

Qualifications: Essential

• NMC PIN

Desirable

• Appropriate post registration course for care setting such as, Health Assessment Module

Leadership: Essential

• Leadership experience/qualification

Experience/Skills: Essential

• Use of databases, standard keyboard skills and knowledge of a number of IT packages such as Word, PAS, e-rostering etc

Desirable

• Evidence of working within Community Nursing
• Rapid Response/Emergency Care Triage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details

Employer name: The Royal Wolverhampton NHS Trust

Address: Technology Centre, University of Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9RU

Employer's website: https://www.royalwolverhampton.nhs.uk/