Airfreight Export Coordinator - LHR

Metro seeks an Export Airfreight Coordinator to join our Airfreight team in Heathrow. You will be empowered to manage and operate air shipments from start to finish.

Key Responsibilities

• Manage air moves from start to finish, including inland transportation and haulage.
• Develop and build relationships to ensure a high level of customer service is provided to clients.
• Build strong working relationships with suppliers, airlines & overseas partners/agents.
• Input shipment and cost and sales.
• Communicate effectively with operations colleagues.
• Create and maintain customer standard operating procedures.
• Ensure communication with overseas agents and clients is clear, precise and effective.
• Provide accurate & timely reporting to department Manager.
• Take ownership and accountability to deliver operational excellence.
• A ‘can do’ attitude is applied with all communications.
• Exports – creation of airwaybills, labelling, per alerts to overseas partners and monitoring through to door.

Key Performance Areas

• Response to clients is timely and accurate.
• Accurate and timely creation and issuance of deliveries and documentation. On Time delivery achieved.
• Airline storage is avoided wherever possible.
• Freighting / Rating accuracy and timing meets the company policies.
• Costs and Sales are known, controlled and managed.
• Operational Reports are followed and anomalies escalated.
• Country specific requirements observed and applied.

General Skills

• Industry and operational knowledge of Airfreight - inbound, outbound, and cross trade.
• Able to cope and accustomed to working under pressure to meet fixed deadlines.
• Strong numerical and commercial skills.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office). Experience with Cargowise is preferable.
• Proactive, team worker with strong time management and organisation skills.
• Enthusiastic, flexible, and self-motivated.

Why choose Metro?

• Competitive salary including a bonus which is paid twice a year!
• Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
• Health cash plan.
• Octopus Electric Vehicle car scheme.
• Free parking.
• Respectful working environment.
• Plenty of opportunities for training and development.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage and Truck Transportation.