IT Advisor - Hardware & Logistics

Manchester Metropolitan University; All Saints, Manchester; On-site; GBP 60,000 - 80,000; Full time

Job description

• Are you passionate about beginning a career in IT?
• Do you thrive in a busy working environment?
• Do you like variety in your work?

At Manchester Metropolitan University, we're looking for an enthusiastic individual with solid customer service skills to join our Hardware & Logistics team.

IT & Digital is central to delivering the University's core goals and the experience MMU offers to both professional colleagues and students. We are committed to developing and maintaining flexible, serviceable, and scalable services that reflect the changing needs of our growing University.

About the Role

Working within Hardware & Logistics, you will be the face of IT & Digital at the University!

Our Face-to-Face service is often a new staff member's first interaction with IT, and the value of a good first impression cannot be understated. You will be fully based on the campus as this is a fast-paced environment where you will have the opportunity to make a significant difference to the daily teaching and learning experience of our staff and students.

Additionally, you will also support delivery of change projects across the University, including office moves, new IT labs, and upgrading existing IT within teaching spaces.

About You

If you have a keen eye for detail, a passion for learning about new technologies, and a dedication to first-class customer service, we look forward to hearing from you.

Key Requirements

• Ability to clarify non-routine matters and explain complicated matters clearly both verbally and in writing
• Liaises with a variety of contacts to disseminate information in the right format at the right time
• Ability to diagnose IT & AV problems from conversations with users with a wide variety of technical understanding
• Experience of providing Audio Visual support
• Experience of diagnosing and solving IT or AV problems in a professional environment

To Apply

• Please submit your CV and covering letter to our application portal, ensuring you detail how you meet the relevant criteria.
• This is a fully campus-based role
• Please note interviews will be held in person on Thursday, 01 May 2025.

We believe in working together, sharing knowledge and valuing everyone's contributions. Develop your skills, further your knowledge and be part of a team who are transforming lives, every single day!

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from local and international communities, particularly those from Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources and professional development opportunities to empower and support underrepresented groups.