Operations Manager

Company Description

Following years of accelerated growth, Culina Group is now a £2.2 billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100 depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions, and fresh and baked goods.

Company Overview

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing, and carrier management. With its own in-house technology infrastructure, this underpins the iForce offering to customers.

At Culina, we have a winning culture; we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

We are currently seeking an Operations Manager to join our Warehouse Operations team at our Stafford site.

As Operations Manager, you will manage all site operations activity across all warehouse functions to maximise profit whilst achieving revenue growth targets. You will focus on ensuring SLAs are improved on every occasion. The Operations Manager will play a key role in helping improve the site and develop the management team to ensure there is a clear succession plan in the operation.

As the successful candidate, you will contribute to the overall success of the site and will report directly to the site GM.

This is a full-time, permanent position working Monday to Friday 8 am to 4 pm. We’re offering a competitive salary and the opportunity to work with a market leader.

Job Responsibilities of Operations Manager include:

1. Manage the collection of data and maintenance of records as required to produce the agreed Key Performance Indicators.
2. Performance and development reviews with direct reports, ensuring succession plans are in place.
3. Ensure compliance with Health & Safety reporting, including employee accidents, near misses, MHE status/defects.
4. Track and report on team performance.
5. Resource planning, recruitment, and management of agency requirements.
6. Ensure all individual KPIs are met across the contracts to ensure customer SLA is met.
7. Support in the resolution of staff-related matters to reduce disruption to the operation.
8. Regular communication with clients, building strong working relationships.
9. Manage budgets and forecasting to support effective planning.
10. Minimise cost by managing stock accuracy and loss.
11. Prepare, revise and submit reports, budgets, and other documentation as and when requested.
12. Driving continuous improvement within the operation.

Qualifications

To apply for the role of Operations Manager, you will possess the following skills, experiences, and qualifications:

1. Experience of managing large teams within a fast-paced, commercially focused environment.
2. Able to work effectively and communicate with all levels within an organisation.
3. Experience and knowledge of continuous improvement principles and methodologies.
4. Problem-solving and root cause identification skills.
5. Client-facing – experienced at interaction with senior management teams.
6. Ability to build effective working relationships with key stakeholders.
7. Commercial awareness.
8. Experience managing client SLAs, measuring and monitoring performance using various IT systems.
9. Proactive approach when identifying potential challenges.

Additional Information

As part of our drive to make iForce a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

1. Annual Leave – Competitive holiday entitlement of 25 days + 8 bank holidays.
2. Company Bonus – We do our best work to succeed together. When we achieve our goals, you'll be rewarded through our bonus scheme.
3. Private Medical Cover – This gives you peace of mind; you have choice, flexibility, and speed of access to the most clinically appropriate care via Bupa.
4. Pension scheme – we want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 5% employee and 3% employer.
5. Life Assurance - x 2 your annual salary.
6. Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
7. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
8. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition, and long service awards.
9. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam.