Sea Logistics Customer Care Specialist - Reefer

Kuehne + Nagel AS; Birmingham; On-site; GBP 24,000 - 36,000; Full time

Job description

Become a part of our amazing team in Birmingham!

Your Role

You will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. You are responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.

Your Responsibilities

• Communicate and manage pricing opportunities for the customer whilst documenting feedback in the relevant KN systems
• Maintain a consistent and high quality customer onboarding experience
• Execute strong shipment ownership for all customers
• Recognise and investigate non-conformities and deviations
• Continuously analyse customer reports to identify areas for improvement
• Build a strong relationship with the customer and provide high quality advice using a proactive approach
• Handle queries from colleagues and customers
• Ensure quality compliance as per internal and external regulations and agreements

Your Skills and Experiences

• Experience in either freight forwarding or transport planning with key focus on Sea Logistics
• Excellent knowledge of MS Office features, especially Excel
• Strong customer service orientation
• Excellent organisational skills and strong interpersonal skills
• Ability to work on own initiative and as part of a team
• Problem solving skills
• Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
• Ability to cope with change and embrace new technologies, demonstrating adaptability to change

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.