Senior Resident Liaison Officer

United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.

United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future. This role is working within the property services sector:

Property Services– We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Senior Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will be responsible for the line management of the resident liaison team, ensuring excellent customer satisfaction, communication and collaboration.

You will ensure residents are aware of the works processes and communicate updates/changes accordingly. In addition, you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer, you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public-facing role.

Additional Information

What We Offer:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth

How to Apply:

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!