Citizens Advice Liverpool – Money Advice Caseworker

LCVS (Liverpool Charity & Voluntary Services); Liverpool; Hybrid; GBP 40,000 - 60,000

Job description

Posts available: 1.
Contract: Permanent.
Term: Full-Time.
Salary: £28,673 per annum.
Hours per week: 35 hours.
Reporting to: Money Advice Supervisor.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

As well as a competitive salary, CAL also provides access to:

• 27 days annual leave plus bank holidays
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Enhanced maternity, paternity and adoption leave pay.

Job Summary

The Debt Advice Caseworker will provide a high-quality advice and casework service to the organisation’s clients in debt and money management services.

The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management services, ensuring they deliver the best possible service to our clients.

This is a demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information. They will work collaboratively with their team, management, external organisations, and the Head of Service.

Contact Details: [e-mail].