Application Support Engineer

Senior Delivery Consultant Placing Tech Talent across the UK

Salary: Up to £30k + Benefits

Location: Fully Remote

CPS Group is excited to partner with a leading global software company looking for an Application Support Engineer to join their growing team!

This is a fantastic opportunity for someone eager to develop their career within a well-established, fast-expanding company. You’ll gain hands-on experience, work alongside a dynamic team, and support a key US-based client, meaning your working hours will be 1PM to 9PM.

Key Responsibilities:

• Provide remote first-line technical support and troubleshooting for reported issues.
• Offer both technical and user support, with a commitment to customer satisfaction.
• Troubleshoot network, server, and client-side issues.
• Support customers with system rollouts and updates.
• Participate in on-call rotations (1 week in 4), with additional pay for out-of-hours support calls.

Ideal Candidate:

• Strong background in software application support and a proactive approach to customer care.
• Solid understanding of IT networks and server systems.
• Comfortable with troubleshooting software support issues.
• Windows Server, Networking, Problem Solving
• HTML/CSS is a nice to have

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting and IT System Training and Support