Night Duty Manager

Join us as a Night Manager at 45 Park Lane, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Night Manager at 45 Park Lane, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll get

• Complimentary Stays: Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As a Night Manager, you'll enjoy your work and take pride in delighting our guests:

• The night duty manager will be responsible for managing night audit procedures, including financial reporting and balancing accounts. They will prepare the daily reports regarding night operations. The night duty manager role is crucial for the enrichment of guests’ profiles in Nexus.
• Sometimes our guests have special requests such as room preferences and even special occasions. Most of these requests are fulfilled by our Night Manager. The Night Manager will act as an ambassador of the hotel with guests, suppliers, and colleagues.

The items shared are the essence of a day in the life of a Night Manager, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as: 4 days on 4 days off, 12 hours per shift.

What you'll bring

Essential Skills and Experience

• Experience in Hospitality: Background in hotels is essential. Previous experience in 5 star luxury hotels is preferred.
• Knowledge of Policies and Procedures: Familiarity with front desk SOPs, safety protocols, and emergency procedures. Ensuring all operations run smoothly and that the environment is safe and welcoming.
• Technical Proficiency: Familiarity with technology, PMS Opera, Alice (Knowledge of CRM Nexus is preferred) and other relevant technology, email, WhatsApp.
• Guest Service Orientation: Handle guest check-ins, check-outs, and resolve any issues or complaints promptly. Commitment to providing excellent service to guests and to handle unexpected situations.
• Leadership Skills: Supporting the Reception manager in keeping staff motivated, providing guidance and assistance as needed, and making decisions in absence of senior management.
• Communication Skills: Clear and effective communication with team members and guests, ensuring a high level of engagement with them.

Preferred Skills

• Problem-Solving Abilities: Quick thinking to address issues that arise during the night.
• Organizational Skills: Efficiently manage tasks and prioritize responsibilities.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at PeopleAndCultureLondon.UK@dorchestercollection.com

Job Location

United Kingdom

Who we are

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Reference

2020-1835