Operations Engineer, AWS Managed Services

Redefined Ltd; Manchester; On-site; GBP 30,000 - 60,000

Job description

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Managed Services team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

Overview

The AWS Managed Services team is seeking engineers that enjoy solving problems, working with customers and have a strong technical background in infrastructure and cloud management. Our customers are diverse and so are their requirements. Do you have experience as a Systems Administrator working with Linux, Unix or Windows, and understand the advantages of working in a highly distributed virtual environment? Can you read and troubleshoot code snippets? If you fit the description, you might be the person we are looking for!

You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

1. Learn and use ground-breaking technologies
2. Troubleshoot application deployments
3. Recreate customer issues
4. Build proof of concepts
5. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
6. Build and maintain CloudFormation templates, Chef cookbooks and shell scripts to automate and deploy AWS resources and configuration changes
7. Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale
8. Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
9. Drive customer communication during critical events
10. Write tutorials, how-to videos, and other technical articles for the AWS customer community
11. Work on critical, highly complex customer problems that will span multiple AWS services

Key job responsibilities

- Must be a UK National capable of acquiring and maintaining a high-level UK Gov Security Clearance

A day in the life

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1. Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, Physics or equivalent industry experience
2. 1+ years of experience in managing full 3 tier application stacks from the OS up through custom applications
3. Relevant work experience in Linux or Windows systems administration
4. Experience with virtualization technologies (Hypervisors, VMware, Xen)
5. Excellent oral and written communication skills and Strong customer focus
6. Ability to juggle many tasks in a fast-moving environment

PREFERRED QUALIFICATIONS

1. Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
2. Experience in cloud technologies (preferably AWS)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.