Concierge & Security Assistant

Job Title: Concierge and Security Assistant
Contract Type: Permanent
Salary: £24,627 per annum
Working Hours: 37.5 hours per week
Working Pattern: Shifts are 7.30am-2.30pm and 2pm-10pm. Set days Wednesday - Sunday - Rotas on a 4 weekly cycle consisting of alternating shift patterns.
Location: Centenary House & Newstead House, Derby

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Concierge and Security Assistant

This role is based between Centenary House - High Risk Complex Needs scheme (33 beds) and Newstead House Female scheme (6 beds).

You will act as an initial point of reference on the phone, or in a reception area as required and use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary. Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as discovered.

You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour.

You must have experience of working with vulnerable adults within a homeless setting and desirable experience of working with DV/Substance Misuse/Mental Health.

About you

We are looking for someone with:

• Experience of working in a customer focused environment.
• Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
• Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Flexible working options available.
• Investment in your learning, personal development and technology.
• A wide range of benefits.

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Act as an initial point of reference on the phone, or in a reception area as required.
• Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.
• Implementing night security systems, ensuring overall safety and security of the scheme.
• Responds to faults as discovered.
• Monitor access to schemes and visitors.
• Meeting the requirements of health and safety policies and practices.
• Reporting incidents and anti-social behaviour.
• Carry out domestic tasks (cleaning communal areas) to a high standard.
• Effective recording of information.
• Implementing policies and procedures to ensure effective service delivery.
• Advises management promptly of any signs of problems or concerns about a client.
• Reporting repairs to maintenance contractors by using appropriate systems.
• Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
• Promote and encourage a high level of client involvement, consultation and communication.
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
• To understand that your efforts will be client led.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
• Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system.

Other Information:

• You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis.
• You will undertake regular training to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

• Experience of working in a customer focused environment.
• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.