Olivia Burton is a British accessories brand that stands for celebrating originality and embracing individuality. Creating covetable watches and jewellery, the Olivia Burton designs are inspired by everything from contemporary fashion trends to vintage finds and all things nature.
In July 2017 Olivia Burton was acquired by Movado Group, a $500m global watch group with watch licenses including Hugo Boss, Tommy Hilfiger, Coach and Lacoste. This acquisition positions Olivia Burton for accelerated global growth and today our mission is to become one of leading fashion ladies brand.
The Role
As a Sales Assistant in our Covent Garden store, you are the first point of interaction with the client and it is down to you to ensure the customer receives a quality reception as well as establishing consumer loyalty and satisfaction. It is for this reason that a Sales Assistant is key to Olivia Burton.
In your role you will be a brand ambassador that delivers outstanding customer service. You will be driving sales on the boutique floor and be passionate about fashion and current trends. You will be able to demonstrate behaviours that lead to high trust and accountability.
Responsibilities
Achieving daily and weekly individual sales targets and KPI´s as defined by the Store Manager in order to achieve the store objectives
Providing excellent customer service at all times
Deal with customer enquiries and refunds professionally and effectively, converting refunds into sales opportunities, where possible
Replenishing the products on the sales floor as outlined in the Company procedures whilst respecting the visual merchandising standards
Assisting with merchandising and inventory activities, always keeping the sales floor and store image neat, organized, clean and stocked
Processing transactions accurately and efficiently
Complying with all sales related policies and procedures
Unpacking merchandise and stock checks
Acting as a role-model to implementing the internal procedures, the Company standards and the product awareness
Providing active support by sharing knowledge as a brand expert, in order to help develop new staff correctly with the aim of achieving the store goal
Skills and Experience
A proven track record of driving sales, gained ideally in the fashion watches or jewellery sector
The ability to work well within a team
Demonstrate high levels of motivation, ambition and drive
Demonstrate initiative, decisiveness and effective problem-solving skills
The ability to multitasking and meet deadlines
Commercial awareness
Highly organised and able to work under pressure
Excellent communication skills
An awareness of the Covent Garden market and customer
Trend aware and fashion conscious
Well presented at all times
Shopify experience preferable
What we offer
- Competitive salary package
- 25 days annual leave
- Private Health care, life insurance and Income Protection
- Company pension scheme
- Opportunity to work in a newly refurbished Store
Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.