MHHS - Migration Control Centre Operations Manager (24 Month FTC) Settlement Services · London ·

ELEXON; London; Hybrid; GBP 72,000

Job description

We have an exciting opportunity for a Migration Control Centre Operations Manager (Grade 12) to join the Migration Control Centre team, as part of the MHHS Programme on a 24-month fixed-term contract (FTC).

Team Overview:

The Market-wide Half-Hourly Settlement (MHHS) Programme is essential for enabling flexibility and supporting the transition to Net Zero. The programme will contribute to a cost-effective electricity system, encouraging flexible energy use and helping consumers reduce their bills. The shift to Market-wide Half-Hourly Settlement is the biggest overhaul of electricity systems and processes since privatisation and the introduction of the competitive market in 1998 and sees the introduction of a new industry wide Target Operating Model.

One of the most crucial phases of this programme is the Migration phase which involves the migration of circa 33M MPANs from old arrangements to the new settlement arrangements, via 9 migration sprints. This phase will commence post Go-live and will run for 18 months until all MPANs are migrated.

Further information on the programme, including the plan, may be found on the Programme website: https://mhhsprogramme.co.uk/

Job Purpose:

The Migration Control Centre (MCC) is the business function within the MHHS Programme that manages the Migration Process and executes the processes and applies the principles contained within the Migration Framework. The MCC overall has the authority to halt or pause migration activities under exceptional circumstances to protect central systems and LDSOs, as well as the overall migration and settlement processes.

Reporting to the Post M10 Programme Manager, you will lead the MCC on a day to day basis acting as the first point of contact for other members of the MCC team, with a very proactive approach.

You will use your skills and expertise to deliver effective operational performance and ensure the successful management operation of the MCC, ensuring a data driven approach is embraced and embedded.

You will provide direction, support and guidance for MCC operational processes and the associated team and represent the Migration team at various forums, events and stakeholder engagement activities.

You will ensure key focus on operational excellence, seeking to continuously improve operations throughout migration and facilitate the achievement of programme benefits.

You will ensure that the MCC operational requirements are understood and that solutions are properly tested and fit for purpose and any risks are appropriately managed through the Migration Framework.

Key Responsibilities:

• Support establishment of the Migration Control Centre, ensuring operational readiness with processes implemented and a full dress rehearsal is completed ahead of migration commencement.
• Daily operational management of the MCC to ensure the smooth operation of the MCC throughout the migration period, including daily planning at granular level and ensuring team readiness (equipped and up to speed with the required knowledge and in depth understanding of the MCC processes) to focus on operational excellence and achievement of agreed outcomes.
• Maintain the migration schedule and migration sprints in accordance with the agreed plan with Industry.
• Ensure the Sprint Planning for each of the 9 sprints is completed in detail with each identified participant and the Migration schedule is re-baselined where required and managed under strict change control.
• Manage the MCC team to ensure the Sprint Planning is adhered to with full buy in from each participant; including execution of full Sprint reviews to ensure lessons learned are captured and applied for future Sprints.
• Liaison with MCC Engagement Manager and team to ensure awareness of migration process and potential areas of concern requiring address.
• Implementation and execution of Sprint review reporting, together with implementation and execution of Sprint Execution reporting which will report on Migration outturn, exceptions, capacity utilisation daily and weekly during the sprints.
• Act as escalation point for MCC issues and identify appropriate resolutions within expedited timeframes.
• Collaboration with stakeholders and participants to ensure migration success, and the ability to drive migration across Industry.

Capabilities and Competencies:
Essential:

• Proven operational management experience (with an outcomes based approach and keen focus on operational excellence).
• Proven ability to engage stakeholders during intricate projects, maintaining unwavering quality.
• Expert in a variety of interpersonal techniques and communication skills required to handle participant situations e.g. facilitation, influencing and persuasion.
• Strong influencing skills, capable of driving behaviour change through persuasive communication.
• Effective leadership skills, capable of motivating and inspiring diverse teams.
• Outstanding organisational proficiency, skilled in prioritisation and time management to achieve milestones.
• Identifies obstacles to progress and proactively looks for ways to resolve them before escalating concerns and managing delivery expectations. Plans and prioritises workload.
• Be able to explain complex information in a clear, simple and concise manner.
• Self-motivated and willing to take ownership of the planning and execution of tasks, with the flexibility to adapt to shifting priorities, demands and timelines.
• Be able to engage with and proactively build positive relationships with stakeholders both internally and externally.
• Excellent influencing skills across various stakeholders to enable fast resolution of issues impacting participants.

Developmental / Desirable:

• Detailed knowledge of MHHS.
• Knowledge of the GB electricity market arrangements.
• Aware of changes occurring within the GB electricity market and the potential impact that these changes may have on participants.
• Proven experience in driving business change and transformation initiatives, including profound familiarity with large-scale multi-party technology migration projects.
• Demonstrated expertise in migration and overseeing the execution of implementation plans.

Elexon Career Path / Potential Next Role(s):

• Operations Manager.
• Programme Management.

In Return, Elexon Provides:

• £72,000.
• 28 days annual holiday + Bank Holidays.
• Discretionary annual incentive scheme.
• Life assurance.
• Pension.
• Private medical (Bupa).
• Private dental (Bupa).

At Elexon, our employee wellbeing is particularly important to us, which is why we are proud to provide:

• Hybrid working - 2 days per week at our London office.
• BUPA health check.
• Employee Assistance Programme.
• Eye care voucher scheme.
• Subsidised gym membership.
• Cycle to Work Scheme.
• Buying & selling holiday scheme.
• Computing scheme.
• Corporate Social Responsibility (CSR) days.
• Season ticket loan.

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

• Provide true equality of opportunity.
• Attract and retain diverse talent.
• Listen to all voices.
• Be representative of the communities we work in.
• Be a role model for Diversity and Inclusion in the industry.

Elexon together, embracing differences, listening to all voices.