Customer Care Advisor

Job Title: Customer Care Advisor

Department: Customer Care

Reporting to: Customer Care Manager

Location: Warrington

Contract: Permanent

Hours: 37.5, Monday-Friday with 1 in 4 Weekends

Salary: £23,500

Are you passionate about making a positive impact on people’s lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you! Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided.

You should be a well-presented individual and will be able to work extended hours during peak periods as required.

Main areas of responsibility

• Call Handling within timeframes set out within the KPI’s;
• Action of emails in a prompt manner in timeframes set out within the KPI’s;
• Booking of collections; tracking of collections; within the timeframes set out in the KPI’s;
• Raising tickets in the agreed timeframes set out in the KPI’s;
• Resolving tickets in the agreed timeframes set out in the KPI’s;
• Tracking of consignments;
• Pass all customer escalations to the Customer Services Manager in a prompt manner;
• Ensures that the company satisfies both its internal and external customer needs;
• Pass all customer complaints to the Customer Services Manager in a prompt manner;

Education & Experience

Essential:

• Self-Motivated, ambition to succeed, motivational;
• Experience within a customer service/call centre environment;
• Ability to communicate and influence suppliers to deliver a premium service

Desirable:

• Experience in the parcel industry

Personal:

• Strong ability to impact and influence;
• Excellent interpersonal understanding;
• Excellent communication skills;
• Listens to and values the opinions of others;
• High level of integrity, trust and respect;
• Ability to make decisions;
• Good problem solving skills;
• Approachable, adaptable and flexible;
• Challenges assumptions and encourages change;
• Positive ‘can-do’ approach

To apply for this job please visit globalfreightsolutions.peoplehr.net.