Technical Helpdesk Analyst - ITIL/Telecom Support

Helpdesk Technical Support

Contract Opportunity

City Centre, Manchester (2 days onsite)

Competitive Daily Rates: £200 - £250 (inside IR35 via umbrella)

Contract Length: 6 months

Join a high-performing team. Your Role:

You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales.

Your responsibilities:

1. Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.
2. Proactively triage and analyse issues to the highest standard, in line with key metrics.
3. Monitor and manage events, alerts, and alarms, ensuring prompt resolution within SLAs.
4. Nurture strong internal and external relationships, delivering the best possible service to our client and customers.
5. Contribute to problem management, raising, and managing problem cases to resolution.
6. Maintain and update the Knowledge Base articles to support the team and ensure the sustainability of the squad and chapter.

What you bring to the table:

1. Telecommunication industry background.
2. Proactive approach in identifying and recommending process improvements.
3. Strong understanding of Event Management and ability to effectively prioritise and categorise events.
4. Proficiency in incident and problem management, change management, and release & deployment management.
5. Familiarity with service catalogues, SLAs, FAQs, and user guides.
6. Desire to continuously develop and master ITIL fundamentals and Agile methodologies.

Perks of the role:

1. Hybrid working model, granting you the flexibility to work both remotely and in our client's City Centre office.
2. Convenient location just a 9-minute walk from Deansgate train station and Deansgate-Castlefield tram station.

Don't miss this exciting opportunity to join their dynamic helpdesk team!

To apply, please submit your updated CV today.

Explore new horizons and be part of a team that values your expertise!

Apply now! The position won't be available for long. - please note, only successful candidates will be contacted.

Adecco is a confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.