Customer Care Manager - Fluent in German

Customer Care (German Speaking)

Remote (monthly in office team meetings in Essex)

Salary: £28k - £33k EMI Scheme

MKJ Ignite are very happy to be working with Hunter & Gather who are an ancestrally inspired cross-category lifestyle brand dedicated to creating clean, nutrient-dense food and supplements. They provide products free from refined sugar, grains and seed oils, focusing on real ingredients to enable you to get back to natural living.

We are searching for a dynamic Customer Care Manager fluent in German to join their brand to support and educate customers who live by keto, paleo, and real food lifestyles.

What skills do you need to have to be considered?

1. Fluent in German and English both spoken and written is essential (Spanish would be a bonus) as you will be the go-to person for all international queries.
2. Prior experience in customer service, with a knack for making every customer feel valued and heard.
3. Comfortable with customer service platforms and a self-starter with remote work experience.
4. Experience in FMCG, ideally within health & wellness, food, or drink would be an advantage.
5. A self-starter with a passion for the brand and a drive to exceed expectations.
6. Someone to promote a low-carb, ancestral lifestyle alongside like-minded people who live for real, healthy food.
7. Familiarity with D2C (Direct-to-Consumer) brands, health lifestyle knowledge (Keto, Paleo, etc.), or any experience with Gorgias/Zendesk customer platforms would be desirable.
8. Collaborative mindset – able to work effectively both independently and as part of a team.

What You'll Be Doing:

1. Engage with customers in the UK, Germany, and across Europe, providing top-notch support for their inquiries on health-boosting products.
2. Support the marketing team by providing German translations, making sure our brand voice shines in every interaction.
3. Share your knowledge of Hunter & Gather’s products to educate and recommend ideal choices for customers’ health journeys.
4. Partner with the wider team to ensure smooth processes for returns, loyalty programs, and special promotions.

In return for everything you can bring, the business can offer you:

1. Salary £28k - £33k plus companywide annual bonus.
2. Opportunities for career development in a fast-growing brand.
3. Open to part-time working where possible.
4. A vibrant, health-conscious company culture – private healthcare (AXA) and an EMI Scheme post probation.

What happens next?

1. Now: Apply today with your CV which will be reviewed by our MKJ Ignite team.
2. First Stage: Teams call with the hiring manager.
3. Second Stage: Face to face interview in the office.

People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self.

We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them.