Assistant Director for Housing Administration

Assistant Director for Housing Administration

Job Title: Assistant Director for Housing Administration

Department: Residential Life and Housing Administration

Campus: Stockton

Posting Number: 201303879P

Full or Part Time: Full Time

Number of Months: 12

Work Schedule: Work performed during normal business hours, with additional hours on evenings and weekends to meet department needs or deadlines.

Position End Date: Open Date 11/20/2024

Close Date: Open Until Filled

Special Instructions to Applicants: This recruitment will remain open until filled.

Position Summary Information

Primary Purpose: Under limited direction of the Associate Director of Housing Administration, the Assistant Director for Housing Administration is responsible for assigning student housing and dining plans to residents to maximize revenue goals, housing business operations, key management, and technology. The Assistant Director analyzes real-time assignments and makes determinations based on available space and required accommodations with the purpose of maximizing the long- and short-range occupancy plan of the Residential Life & Housing Auxiliary (RLH) using the housing management system.

As a member of the Division of Student Life, supports the University’s commitment to student development and retention; promotes diversity, inclusion and respect; and empowers students to thrive.

Essential Functions:

• Manages the online student housing application process, room and meal plan assignments for all residence halls, apartments, and Greek facilities on both campuses (Sacramento and Stockton) for new and continuing students based on facility preference, student demographics, and required accommodations.
• Exercises independent judgement to determine scheduling based on occupancy and leads communication with campus partners to ensure facility readiness.
• Communicates with campus partners to cohort students as requested by Athletics or academic program.
• Responsible for managing the housing room change process, including emergency placements and completing audits to ensure occupancy accuracy.
• Assists with execution of housing occupancy strategies including changes to policies and processes made by the University.
• Creates and facilitates email communication through StarRez with all residential students on the Stockton campus.
• Implements accommodations approved by the Housing Petition Committee or Special Accommodation Request processes.
• Utilizes StarRez to review student records and answer questions for students and parents regarding housing and dining charges.
• Collaborates with Associate Director of Housing to determine software upgrades needed for updating agreements.
• Audits and provides accurate occupancy reports by building to the One Card Office.
• Serves as part of the Residential Life and Housing team to devise, execute, and evaluate departmental goals.
• Provides information and updates myPacific regarding Housing policies and procedures.
• Represents Residential Life and Housing on University committees and on special projects as appointed.
• Excellent written and verbal communication skills.
• Knowledgeable about FAMIS, EMS, Banner, StarRez and other housing related technology software programs.
• Ability to prioritize assignments and proactively communicate issues requiring higher level input.
• Positive attitude and proven ability to work successfully with diverse populations.
• Perform other duties as assigned.

This position serves as Campus Security Authority (CSA) as outlined by the Clery Act.

Minimum Qualifications:

• Bachelor’s Degree – (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post high school education coursework).
• Two (2) years of professional work experience in customer service, operations or administration.
• One (1) year experience working with StarRez software.

Preferred Qualifications:

• Master’s degree in Student Affairs, Higher Education, Business Administration or related field.
• Four (4) years of experience in college or university housing operations administration or housing related profession.
• Two (2) years experience with StarRez software.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires extended periods of sitting and repetitive hand/wrist motion. Occasional walking and standing, with infrequent bending, kneeling and squatting. May need to lift up to 25 lbs.

Work Environment/Work Week/Travel: Work is performed in a standard office environment with frequent use of phone, computer and other communication devices. Will be required to work some evening and weekend hours for department, division, and University needs/events. Occasional travel required to conference and meetings.

A valid driver’s license is required. The incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business.

Hiring Range: $66,560.00 – $66,560.00 per year.

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AA/EEO Policy Statement: University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity.