eCommerce Manager (Fixed Term Maternity Cover)

Klarent Hospitality Limited; Glasgow; Remote; GBP 30,000 - 60,000; Full time

Job description

Klarent Hospitality operates branded hotels in key locations across the UK&I, and France, and has a reputation for nurturing talent and driving superior performance and growth across its portfolio.

We have an incredible opportunity for a talented individual to join our Revenue Team as an eCommerce Manager, working remotely. This fixed-term role (maternity cover) is your chance to make a significant impact by driving topline revenue across our diverse portfolio. If you're passionate about Revenue Management & eCommerce and are ready to shape the future of our online channels through a unique approach to eCommerce delivery, we want to hear from you!

The Role:

Reporting directly into the Group Director of Revenue Management, the eCommerce Manager will:

• Develop and implement commercial strategies to increase revenue from online channels, both domestically and internationally.
• Drive topline revenue through detailed analysis and recommendations for online channels, improving click-through ratios and conversions.
• Drive topline revenue through targeting key booking windows for primary global markets, driving visibility & awareness of the portfolio's prime locations.
• Work closely with hotel teams, Revenue Management, Sales, Operations, and key brand partners to maximize direct web delivery and market share.
• Provide information and analysis to identify revenue opportunities, support decision-making, and conduct performance reviews.
• Manage the Klarent website, ensuring up-to-date information, maximizing visibility and SEO, and supporting CRM activities to drive direct demand.

The Ideal Candidate:

• Strong ability to analyze data and measure performance (e.g., impressions, click-through ratios). Highly proficient in Financial Modelling/Financial Planning & Analysis.
• Minimum 3 years in Revenue Management or eCommerce, familiar with online channels like brand websites, OTAs, GDS, and MetaSearch engines.
• Advanced Excel skills and proficiency in Google Analytics.
• Proactive, self-motivated, and able to influence commercial decisions.
• Strong ability to work closely with hotel teams, Revenue Management, Sales, Operations, and external partners.

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognized for their hard work, commitments, and long service.

• Stays in our hotels at discounted prices.
• Even free stays in our hotels as one of our rewards & recognition incentives.
• Opportunities for your personal development within the Hotel Group Brand Portfolio.
• Fully funded apprenticeships – T&C’s apply.
• Opportunity to buy additional holiday entitlements - T&C's apply.