Device Associate II, Appstore Selection Quality Services

Device Associate II, Appstore Selection Quality Services

Job ID: 2917074 | ADCI - BLR 14 SEZ - F07

Amazon is looking for a Device Associate – II for the Amazon Appstore Selection Quality Services (ASQS) team.
The Amazon Appstore is an online store operated by Amazon that allows users to browse, download, and purchase apps and games for various platforms, including Android devices, Amazon Fire tablets, and Fire TV devices.
The Appstore Selection Quality Services (ASQS) team is an integral part of the Amazon Appstore. Our goal is to build the most relevant, high-quality selection of apps and games for Amazon Appstore customers across first-party devices like Fire TV and Fire tablets, as well as third-party Android devices.
ASQS plays a crucial role in connecting content to customers while mitigating risks to the Amazon Appstore ecosystem. We accomplish this by certifying, blocking, and suppressing externally developed low-quality and unsafe apps/content, maintaining a secure and trustworthy app marketplace.

Key Responsibilities

1. Conduct comprehensive testing of submitted applications to ensure compliance with Amazon's policies, guidelines, and quality standards before approval for publishing to the Appstore Catalog.
2. Consistently apply and enforce Amazon's app store policies, ensuring fair treatment of developers while protecting users from potentially harmful or substandard applications.
3. Monitor and analyze user reviews and feedback, addressing concerns and taking appropriate action to maintain the integrity of the app store.
4. Provide guidance and support to application developers, assisting them in understanding and adhering to Amazon's submission requirements and best practices.
5. Execute test cases for mid-sized components and features on FireOS devices.
6. Apply and refine manual device and application test procedures.
7. Log and track bugs, failures, and quality issues, ensuring resolution within SLAs.
8. Review and create standard operating procedures (SOPs) from existing test methods.
9. Provide floor support and mentorship to junior team members.
10. Improve test processes, communication, and metrics for efficiency.
11. Meet daily productivity and quality targets set by the team.
12. Understand workflow and identify training needs for the team.

BASIC QUALIFICATIONS

- EDUCATIONAL BACKGROUND: Graduate in any field of study.
- TECHNICAL SKILLS: Strong understanding of software manual testing concepts and familiarity with using common software applications like adb, with expertise in designing and executing comprehensive test plans and strategies for complex components and features.
- INTERPERSONAL SKILLS: Effective communication skills, both written and verbal, along with the ability to work collaboratively in a team environment.

PREFERRED QUALIFICATIONS

- EDUCATIONAL BACKGROUND: Bachelor's degree in any field, with relevant certifications in software testing or quality assurance or policy compliance knowledge.
- WORK EXPERIENCE: 2+ years of experience in software testing or quality assurance, with a strong background in mobile app and/or device testing, policy compliance testing.

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