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Service Desk Analyst
Pimlico
Oldbury
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is seeking an IT Service Desk Analyst to join their dynamic team in Birmingham. In this role, you will provide essential 1st line support to external business users, tackling user issues with professionalism and efficiency. This position offers a fantastic opportunity for growth and development in a fast-paced environment, where your contributions will directly impact user satisfaction. If you are passionate about IT support and enjoy problem-solving, this role is your chance to shine in a rewarding career path.
Qualifications
- Experience in providing 1st line support for IT issues.
- Strong communication skills for user interaction.
Responsibilities
- Provide professional 1st line support to external users.
- Analyze, diagnose, and resolve user problems efficiently.
Skills
Job description
IT Service Desk Analyst, 1st Line Support, Help Desk Analyst
Large organisation in Birmingham is currently looking for an IT Service Desk Analyst to join a busy team.
Working as an IT Service Desk Analyst, you will report to the Service Desk Manager and provide a professional 1st line support service to external business users. This will involve analysis, diagnosis, and resolution of user problems, as well as general administration duties. Much of the work will involve outbound calls and emails, as well as inbound calls.
This is an excellent opportunity to secure an exciting and rewarding IT Service Desk Analyst position. Roles like this do not arise very often, so if you are interested, please send your CV in the first instance for an immediate interview.
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