Customer Service Assistant

Customer Service Assistant (Barrow branch) - 35 hours per week

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have a fantastic opportunity for you to join our client's customer service team as a Customer Service Assistant. This position is to cover maternity leave however has the potential to become a permanent post.

Our client is a leading Building Society known for their commitment to delivering outstanding customer experiences. With a strong focus on providing quality products and services, they have built a loyal customer base and are looking to expand their team.

As a Customer Service Assistant, you will be an integral part of their customer service department, responsible for providing excellent support to their valued customers. This is a diverse role that will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction at all times.

Key Responsibilities:

1. Responding to customer enquiries promptly and professionally
2. Providing accurate information about products, services, and promotions
3. Escalating complex cases to senior team members when necessary
4. Maintaining a high level of product knowledge to provide accurate and up-to-date information
5. Documenting customer interactions and updating customer records
6. Collaborating with other departments to ensure seamless customer experiences

Requirements:

1. Previous customer service experience in a fast-paced environment
2. Excellent communication and interpersonal skills
3. Strong problem-solving abilities and the ability to remain calm under pressure
4. Attention to detail and accuracy in handling customer inquiries
5. Proficiency in using customer service software and systems
6. Flexibility to work in rotating shifts, including weekends and holidays

Benefits and Perks:

1. Competitive salary and attractive benefits package
2. Opportunities for career growth and development
3. Friendly and supportive work environment
4. Team-building activities and events
5. Training and ongoing support to enhance your customer service skills

If you are a dedicated and enthusiastic individual who is ready to take on new challenges and provide exceptional customer service, we would love to hear from you. Join our client's team and be part of their success story!