Digital Technician Assistant, ITS (Summer) - $9.50/hour

Messiah College; Grantham; On-site; GBP 40,000 - 60,000

Job description

Digital Technician Assistant, ITS (Summer) - $9.50/hour

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Position Title: Digital Technician Assistant, ITS (Summer) - $9.50/hour

Position Type: Student

Number of Open Positions: 4

Department: Main Campus (Grantham)

Work Period: Summer 2025

Hours Per Week: 40

Duration of Appointment: Summer

Work Schedule: Monday through Friday – 8am to 5pm

Position Summary: The Digital Technician Assistant, under the guidance of the Office of Technology Support Services, performs a variety of office duties that include troubleshooting and supporting computer issues (hardware and software) for students and staff; supporting students and staff in person, via email, and on the phone; troubleshooting and repairing classroom and lab PC and Mac equipment; completing required documentation; and special projects as assigned.

Experience Required: Basic computer experience required. Basic knowledge of multiple operating systems and configuration is preferred. Some hardware knowledge is required.

Skills, Characteristics Required for Position:

1. Outgoing, friendly personality
2. Good customer service skills
3. Ability to work well within a team and effectively share new knowledge with others
4. Ability to work on multiple projects at one time
5. Ability to easily navigate spreadsheets and databases
6. Good communication skills, both oral and written
7. Basic PC hardware and software knowledge
8. Willingness to learn new technologies and troubleshooting practices, and share new knowledge with others

Dress Code Requirements: All students are expected to have a neat and clean appearance. No cutoffs or torn pants/shirts are permitted.

Special Working Conditions: Be able to lift 25 pounds

Background Check Required: No

Primary Duties:

1. Answer and assist help line phone calls in a pleasant manner.
2. Submit and work on RT tickets in Tech Support queue and Production queue.
3. Check available equipment in and out from the loaner pool.
4. Troubleshoot LMS, video conferencing software and other learning applications used in the classroom.
5. Notify patrons of completed work orders.
6. Assist with tasks related to inventory.
7. Effectively communicate with clients (employees, students and guests).
8. Complete research as requested to support and extend department’s knowledge base.
9. Re-image laptops.
10. Troubleshoot, support and resolve hardware and software on PCs and Macs (student, staff, lab, classroom) under the guidance of a Technology Support or Tier II Technician.
11. Assist with classroom troubleshooting and/or replace AV equipment as needed.
12. Maintain consistent and reliable attendance.

Required fields are indicated with an asterisk (*).

• * Describe a past experience in which you provided excellent customer service to someone.

  (Open Ended Question)

• * Describe a past experience in which you worked successfully with a team to accomplish a goal.

  (Open Ended Question)

• * Describe a past experience in which you had to learn a new technology tool in order to accomplish a goal.

  (Open Ended Question)

Required Documents:

Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300

Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900