Night Receptionist

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a Night Receptionist to provide a warm and memorable experience for our guests throughout the night. This role is ideal for someone who takes pride in delivering exceptional service, handling late arrivals and early departures with efficiency and professionalism, ensuring guest needs are anticipated and met while maintaining a calm and welcoming atmosphere. You will contribute to the seamless overnight operation of the hotel and help uphold its reputation for outstanding service. This role is due to start in July 2025.

Key responsibilities:

• Build meaningful connections with guests, actively listening and responding to their requests while offering tailored suggestions.
• Develop a deep understanding of the night operations, ensuring that every task is completed with accuracy and efficiency.
• Be a true expert on all hotel facilities, confidently providing guests with up-to-date information on amenities, services, and events.
• Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Collaborate effortlessly with colleagues across departments, ensuring seamless service and a unified guest experience.

About you:

• You have a genuine passion for guest satisfaction, always seeking to craft memorable and personalised experiences.
• Your exceptional communication skills allow you to build strong, lasting relationships.
• You feel at your best during the night, thriving in an environment where you can ensure everything runs smoothly while others rest.
• You are proactive, always going above and beyond to exceed expectations.
• You are adaptable and resourceful, always finding creative solutions to challenges and ensuring things run smoothly.

Benefits:

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits scheme
• Give days – A paid volunteering day of leave annually
• Birthday day off – A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.