Medical Secretary/Higher Medical Secretary

Employer South Tees Hospitals NHS Foundation Trust

Employer type NHS

Site The James Cook University Hospital

Town Middlesbrough

Salary £24,071 - £29,114 per annum

Salary period Yearly

Closing 11/04/2025 23:59

Medical Secretary/Higher Medical Secretary

Band 3/4

Job overview

This role is to work on site, within the core hours of 08.00 – 17.00 (7.5 hours per day).

Post holders will be appointed at band 3 or band 4 depending upon previous experience as laid out in the Trust's development framework for medical secretaries. The framework provides a clear progression to allow post holders to progress from band 3 to band 4 within the post subject to a formal evaluation in role (this would take 18 months to progress from Band 3 to Band 4).

We are looking for an experienced secretary to join the clinical administration and clerical teams at The James Cook University Hospital. The post is available within the specialty of Pain Management. This offers excellent opportunities for enthusiastic and conscientious people to provide a comprehensive medical secretarial service to consultants, junior medical and specialist nursing staff in an efficient and timely manner, assisting in the organisation of their workload and contributing to the overall success of the service.

Main duties of the job

You will have previous medical secretarial and administrative experience, preferably in a health care setting. It is essential that you have strong IT skills, a good level of general education, an extensive knowledge of Office and Outlook (including Word, Excel, PowerPoint, email and internet) along with advanced typing/word processing qualifications/skills.

You will have excellent communication, interpersonal and organisational skills. It’s important that you are flexible, able to act on your own initiative and work both independently and as part of a team. You must be able to work under pressure to tight deadlines and prioritise workloads as well as being positive and enthusiastic.

This vacancy will close when we receive sufficient completed applications.

Working for our organisation

South Tees Hospitals is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals.

The James Cook University Hospital in Middlesbrough is a designated major trauma centre and provides all its specialties from one site which is unique for a hospital of its size. It provides a wide range of district general hospital services and specialist services such as neurosciences, renal medicine, spinal injuries, major trauma, cardiothoracics, vascular surgery and cancer services. It has 1,024 beds, a 24-hour acute admissions unit and an emergency department which houses the major trauma centre for Durham, East Cleveland, Tees Valley and North Yorkshire and has its own helipad.

The Friarage Hospital in Northallerton is an essential part of our organisation and an important point of delivery for the community. It is one of the smallest district general hospitals in the country and has 189 inpatient beds.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

• Your Leadership Impact
• Leading Your Team to Success
• Service Improvement for Beginners

After you complete these three and a half days of training you will be able to explore further leadership and improvement training opportunities. We also offer further in-house courses and bitesize programmes through our Leadership and Improvement Team.

Person specification

Experience - B3/4

• Previous experience working within a team
• Healthcare / NHS Trust experience

Experience Band 3

• Working knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet
• Secretarial and administrative experience

Experience Band 4

• Substantial secretarial and administrative experience
• Extensive use of Office and Outlook, including word, excel and powerpoint, e-mail and internet

Knowledge & Skills - B3/4

• Efficient and accurate word processing skills
• Excellent planning, prioritisation and organisational skills
• Trust experience; knowledge of STHFT policies and procedures

Knowledge & Skills - B3

• Understanding of secretarial/clerical processes
• Awareness of General Data Protection Regulations and patient confidentiality
• Knowledge of medical terminology
• Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures
• Working knowledge of the functionality of Patient Administration Systems (B3) (2)

Knowledge & Skills - B4

• Substantial Working Knowledge of Functionality of Patient Administration System
• Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures
• Knowledge of General Data Protection Regulations and patient confidentiality

Qualifications Band 3

• GCSE in Maths and English or Functional Skills (level 2) or equivalent level of demonstrable experience (using the ‘knowledge and skills’ criteria above)
• NVQ3 level Secretarial or Business Administrative qualification, or equivalent level of demonstrable experience (using the ‘knowledge and skills’ criteria above)
• Medical Terminology qualification or equivalent level of working experience with medical terminology
• Audio-typing qualification or equivalent level of working experience with medical terminology

Qualifications Band 4

• GCSE in Maths and English or Functional Skills (level 2) or equivalent level of demonstrable experience
• NVQ3 level Secretarial or Business Administrative qualification or equivalent level of demonstrable experience
• Medical Terminology Qualification Level 2 or equivalent level or short courses or equivalent demonstrable working experience in accordance with the Trust’s Medical Secretarial Development Framework
• Customer care qualification, Level 2 or short courses or equivalent demonstrable working experience in accordance with the Trust’s Medical Secretarial Development Framework

Employer certification / accreditation badges

Name Claire Terry

Job title Administrative Manager

Email address claire.terry3@nhs.net

Telephone number 01642 850850

Ext: 54406

If you have problems applying, contact

Address The Recruitment Team
The Murray Building
The James Cook University Hospital
TS4 3BW

Telephone 01642 850850, ext. 57396