Admin Assistant

Transformationunitgm; Rochdale; On-site; GBP 22,000 - 28,000

Job description

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople.

The post holder will be responsible for contributing to the provision of an efficient and effective service with excellent standards of customer care and referral processes within the CAMHS team at No 1 Riverside in the town centre. The role requires the post holder to possess exceptional decision making, problem solving, IT and organisational skills.

Main duties of the job

• Provide administrative support to the CAMHS SPOA team.
• Ensure the provision of support to the administrative lead and the wider CAMHS management team which includes processing of referrals.
• Log all new referrals onto Paris, allocating these to caseloads when authorised.
• Input all new patient demographic data onto the PARIS system.
• Maintain patient health records, ensuring that patient information is up to date and the records are kept in good order, with replacement records generated when the condition requires.
• Arrange telephone consultations with Locality Mental Health Practitioners and add these into their diaries.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance.
• Access to Continued Professional Development.
• Involvement in improvement and research activities.
• Health and Wellbeing activities and access to an excellent staff wellbeing service.
• Access to staff discounts across retail, leisure and travel.

Detailed job description and main responsibilities

• Create and achieve a balance in the workload by prioritising work as necessary and monitoring the situation on a daily basis.
• Maintain information systems including Paris in accordance with directives from the Clinical Lead / Operational Coordinator.
• Support the booking system, ensuring all appointments and client information is recorded on Paris. Report any potential problems to the SPOA Team Leader.

Person specification

Education/Qualifications

• Qualifications or experience to NVQ II level.
• PDCMS or similar qualification.
• NHS experience.
• ECDL.

Experience

• Highly motivated.
• Pragmatic.
• Problem-solving skills.
• Previous experience of personnel and workload management.
• Experience within a medical environment.
• Ability to demonstrate effective utilisation of resources.
• Previous experience within mental health teams.

Knowledge

• Understanding of child and adolescent mental health issues.

Skills and Abilities

• Effective communication (verbal and written).
• Skills to communicate with all levels of the organisation.
• Able to handle sensitive information with utmost discretion.
• Good interpersonal skills to liaise effectively with people at all levels.
• Able to work to deadlines and under pressure.
• Able to work on own initiative without close supervision.
• Capable of prioritising and organising own workload.
• Able to work as a member of a team.
• Excellent organisational skills.
• Good time management.

Work Related Circumstances

• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs.
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies.
• Appointments to regulated and controlled activities require an enhanced DBS disclosure.

Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible roles and requirements on the government website.

What happens after your application has been received?

You will be informed about the progress of your application following shortlisting via email. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview. Interview invites will be sent out via email.

What happens if I am offered the position after interview?

The hiring manager will make contact with you to verbally offer you the position. The hiring manager will then inform Recruitment of the decision and provide relevant paperwork. You will be sent a formal conditional offer via email.

What pre-employment checks will I need to complete?

By conducting pre-employment checks, the recruitment team will verify that you meet the pre-conditions of the role you have been offered. Pre-employment checks will be carried out according to NHS Employment Check Standards. The checks are:

• Identity verification.
• Right to work check.
• Disclosure and barring service (DBS)/Criminal record check (dependent on role).
• Professional registration and/or qualification check.
• Occupational health assessment.
• Employment history and reference validation.

All applicants external to NHS will be required to provide HMRC employment history to cover the most recent three years. This information will be used to validate employment history and references as part of pre-employment checks.

If you are offered a position with us and you require sponsorship to support your right to work, we will review your eligibility in line with government guidance. If the role you have been offered is not eligible for sponsorship, and you are not able to evidence your right to work, your conditional offer could be withdrawn.

What happens when pre-employment checks are complete?

Recruitment will liaise with you and the hiring manager to arrange a start date for your new position. You will then be booked onto a Trust Welcome Session and be sent your Pennine Care NHS Terms and Conditions.

Other important information

• We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider the brilliant innovation diverse people bring.
• If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post.
• If you require reasonable adjustments to our recruitment process please phone us on 0161 716 3181 at the earliest opportunity. We will support you to complete your application.
• Unfortunately, we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges.
• We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our hiring managers directly.

We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received. To ensure your application is considered, please submit at the earliest opportunity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name: Lisa Price
Job title: Admin Lead
Email address: [e-mail]
Telephone number: 01706676000

If you have problems applying, contact

Address: Pennine Care NHS Foundation Trust
225 Old Street
OL6 7SR
Telephone: [phone]