Summer School Transport Manager (6 months)

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Join our winning team of global superstars in summer 2025.

Embassy Summer, under its parent company EC English, offers award-winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions, and fun-filled sporting, creative, and social activities.

From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.

Location: Brighton, UK

Reporting to: Global Operations Director

Fixed Term FT Contract: March - end August 2025

Position Summary:

The Transfers Manager plays a crucial role in supporting the operations team through the preparation, delivery, and ongoing monitoring of the summer school airport transfer programme. Under the guidance of the UK Operations Management Team, you will oversee the summer school transfer delivery and manage the transfer team. The role demands excellent organisational skills, attention to detail, confidence with decision making, and the ability to work efficiently in a fast-paced and dynamic environment.

Key Responsibilities:

• Supervise and co-ordinate the planning and implementation of the summer school airport transfer programme.
• Manage the transfer representative team, with the support of the Airport Manager and Taxi Transfer Coordinator.
• Ensure that all coach and taxi company records are kept fully up to date.
• Deliver transfers to budget.
• Book all arrival and departure transfer coaches.
• Communicate closely with other internal departments to ensure that all required data is present.
• Keep accurate records of transfer bookings for operational and invoicing purposes.
• Create and deliver transfer training for both transfer and centre staff.
• Supervise in person on arrival days as necessary.
• Be on the Transfer Emergency phone rota during the transfer delivery period.
• Maintain positive relationships with transfer providers.
• Ensure that transfers are delivered to a standard that matches or exceeds expectations.
• Look for areas of potential improvement in the summer school airport transfer programme.
• Adhere to the EC Young Learners Code of Conduct, as well as all local policies and procedures related to academics, welfare, and safeguarding.

Knowledge/Skills:

• Organisation & Time Management: Efficiently prioritise tasks and meet deadlines in a fast-paced environment.
• Communication: Strong written and verbal skills for liaising with teams and external partners.
• Attention to Detail: Ensure accuracy in reports, invoices, and booking details.
• Logistics & Resource Management: Coordinate bookings and manage transfers across all UK centres.
• Technical Skills: Proficient in Microsoft Office, especially Excel.
• Problem-Solving: Identify and resolve operational challenges promptly.
• Customer Focus: Deliver exceptional service to students, group leaders, and client representatives.
• Team Management: Foster a supportive and inclusive work environment, whilst ensuring all required training and information is provided.

Job-Specific Competencies:

• Operational Support: Ensure the operations department receives the correct transfer information.
• Provider Management: Liaise with transport providers and ensure product delivery to required standard.
• Team Collaboration: Work closely with Programme Managers and staff to support the summer school airport transfer programme.
• Invoice Management: Assist with transport invoices as required.

Disclosure and Barring Service:

If you do not have a valid Enhanced DBS and are not subscribed to the DBS update service, we will need to apply for a new Enhanced DBS for you. Please confirm this at the time of application.

Equality and Diversity:

Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.