Credit Hire Supervisor

Michael Page (UK); Manchester; Hybrid; GBP 45,000; Full time

Job description

About Our Client

Our client is an award-winning international law firm with offices in Manchester. They are looking for a Credit Hire Supervisor who will have day-to-day supervisory responsibility for the Volume Credit Hire team while also retaining a small caseload. Previous experience working in a similar role is required.

The purpose of this role is to lead, motivate and develop a team of Volume Credit Hire fee earners. The jobholder will report on team performance and provide feedback, identifying improvement areas and helping to develop a culture of continuous improvement. Working with the Credit Hire team's Partner, they will be responsible for maintaining a profitable, smooth-running, and efficient team.

Job Description

As a Credit Hire Supervisor, your duties will include:

• Triaging and allocating volume Credit Hire cases and monitoring caseloads regularly, ensuring where possible that each team member has the optimum number and type of cases at all times.
• Completing client file reviews to monitor adherence to SLA's and internal performance standards, on a quarterly and ad hoc basis.
• Reviewing and providing guidance on and approving strategies on volume Credit Hire cases.
• Managing the team's monthly MI and billing submissions, ensuring they are accurate and on time.
• Leading and motivating your team to ensure the firm achieves compliance with client audit requirements and to ensure we are performing well compared to the rest of the client's legal panel.
• Maintaining a small caseload of your own to the highest standards and meeting or exceeding your personal financial targets.

The Successful Applicant

A successful Credit Hire Supervisor should have:

• Credit Hire experience at Senior Litigation Executive level, preferably with some supervision/mentoring experience.
• 3-5 years of experience is preferable.
• Strong liability experience, ability to make a decision early on with regard for economics and treating customers fairly.
• Experience of dealing with strict SLAs and quality assurance requirements.
• Detailed knowledge of fast track, small claims track, and stage 3.
• Costs knowledge and experience.
• Strong organizational skills and ability to multitask.
• Ability to respond effectively to clients' demands on performance and MI.
• Experience of MS Office, Case management systems, 3E (preferable).

What's on Offer

• A competitive salary of approximately £45,000.
• Hybrid working model, with the option to work from home three days a week.
• A supportive and inclusive company culture.
• Competitive benefits.