Business Analyst - FTC

UKTV; London; On-site; GBP 40,000 - 70,000; Full time

Job description

Business Analyst - FTC

Department: Technology

Employment Type: Contract / Temp

Location: London

Description

The Digital Team develops and evolves UKTV's VoD and digital strategy covering U, digital products, pay platforms and partnerships. We are a growing group of multi-disciplined, talented individuals across several different units: Content Curation, Digital Product, and Production and Development. We're responsible for growing digital audiences, supporting transformative change across UKTV and contributing to UKTV's long-term profitability.

We are focused on delivering functionality that provides key business and user value. In addition to delivering change on time and within budget, the team also supports the business to define, prioritise and deliver key strategic technical, commercial and operational activities.

The Digital Products team has responsibility for the strategic road mapping, planning, rollout, and continuous improvement of UKTV's VoD digital products (U), across a range of platforms including web, iOS, Android, and Connected TV devices. We also support key high value initiatives across the UKTV business, working closely with Ad sales, Commercial, Legal, Operations and Marketing functions.

Purpose of the role

It is a truly exciting time to join U as we are embarking on an ambitious multi-year plan to expand U's position in the UK market. A key component of this expansion is the evolution and iterative user-focused development of the U digital proposition and our ability to engage with our users through our new Customer Engagement Platform.

We are seeking an experienced Business Analyst (BA) to support the WhatsOn upgrade. This role requires deep expertise in data mapping, system architecture, and stakeholder collaboration to ensure a seamless transition. The BA will be responsible for translating business requirements into data maps and system architecture diagrams.

What we would like you to bring to the role....key experience, knowledge, skills & personal qualities

Experience

• 5+ years of experience as a Business Analyst in digital scheduling systems, system upgrades or data-driven environments.
• Proven experience with data mapping, system architecture diagrams, and technical documentation.
• Experience working in agile environments and translating requirements into backlog items with a Product Manager.
• Excellent communication and stakeholder management skills.

Knowledge

• Strong understanding of scheduling systems and data ecosystems.
• Proficiency in tools such as Visio and Miro or similar for system diagrams.
• Knowledge of JIRA, Confluence and flow mapping tools.

Skills & personal qualities

• Collaborative, pragmatic and adaptive: able to build strong and effective relationships across multi-disciplinary teams and cross-functional stakeholders.
• Passionate about User Experience and put the user at the centre of all analysis, design, and prioritisation activities.
• An analytical thinker that can understand problems and work collaboratively to identify and design the appropriate solutions.
• Comfortable working in a fast-paced agile environment and willing to support the wider team.
• Diplomatic and a team player.

What you will get to work on....key outputs and responsibilities of the role

Requirements Gathering & Stakeholder Management:
Engage with Head of Performance Marketing & CRM, Director of Data and technical leads to understand business objectives and system dependencies. Conduct stakeholder workshops to identify critical data flows, integrations, and integration impacts. Document and translate business needs into clear, structured requirements for the Product Manager for U and the technical teams.

Data Mapping & System Architecture:
Create data maps and system architecture diagrams to visualise the CRM and data landscape required for the integration. Identify and document data dependencies and flows across platforms. Work with the data and analytics teams to assess impact on reporting and downstream systems.

Collaboration with Product & Technical Teams:
Partner with the Product Manager for U to break down technical requirements into JIRA tickets or other backlog management tools. Work with high performing cross-functional teams of diverse skill sets and backgrounds.