Sales Support Executive (9 month FTC)

Trustmarque Solutions Ltd; United Kingdom; Remote; GBP 40,000 - 60,000

Job description

Sales Support Specialist - This is a 9-month contract position.

About the Role:

As the Sales Support for Trustmarque, you will play a critical role in delivering an excellent and efficient Support service for our customers and for the Sales team. Providing quotations, using a range of systems, and communicating effectively with the relevant teams. The team is pivotal in providing efficient customer service for our customers. The team is currently going through a transformation and training plan that will elevate the value we can add to the quoting and ordering experience for our customers.

Main Responsibilities:

• Quotation Management:
  • Source hardware and software quotations from preferred suppliers, considering cost, stock, and commercial factors.
  • Generate customer-facing quotations accurately and efficiently.
  • Identify and record potential savings, special bids, and deal registration opportunities in a central database.
• Service Level Excellence:
  • Adhere to a 4-hour SLA for all mailbox requests, prioritizing efficiently and escalating potential delays.
  • Manage a shared mailbox and your individual workload effectively, collaborating seamlessly with the team.
• Customer & Sales Collaboration:
  • Build and maintain strong professional relationships with the Sales team and customer contacts.
  • Attend customer/supplier/Sales calls to ensure understanding of urgent requests and account status.
  • Work closely with Business Enablement to resolve customer queries and issues.
• Process Improvement & Training:
  • Proactively engage in training and upskilling initiatives.
  • Identify process improvements and training needs, collaborating with our Alliances Team and vendors to organize sessions.
  • Cross-train team members as required.
  • Drive efficiencies, savings and value add with our Sales team and customers.
• CRM & Administration:
  • Manage the CRM system for lead generation and account movement.
  • Build relationships with key contacts, customers, suppliers and vendors.

Qualifications and Skills:

Essential:

• Strong verbal and written communication skills.
• Ability to prioritize, multitask, and manage workload effectively.
• Exceptional attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Ownership of requests, ensuring timely completion.
• Strong negotiation and organizational skills.
• Adaptability and willingness to embrace change.
• Proficiency in MS Office and experience in an office/team environment.
• Proactive, problem-solving mindset with a focus on continuous improvement.
• Experience in a similar role within an IT reseller.

Desirable:

• Understanding of the quote-to-order process.
• Experience with CRM or e-commerce tools.
• Experience managing a shared mailbox.

You will live and breathe our values - commitment, collaboration, inclusion, innovation, and inspiration.

Join us and make Trustmarque the place where everyone feels like they belong and thrive.

Benefits:

We offer competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays. We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more.

About Trustmarque:

Delivering the value of technology…

Technology changes everything. That’s why for over three decades, Trustmarque has been a trusted partner to customers and technology vendors. Our trusted advice and technical know-how help our customers to acquire and adopt innovative technology to deliver real-life impact. We are part of the Trustmarque Group, including Livingstone Technologies.

To learn more about the business, our services and what it is like to work with us please look at https://www.trustmarque.com/about-us/

Trustmarque is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the customers and end-users we serve, creating a culture of belonging and providing an equal employment opportunity regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy or related condition, expecting or parents-to-be, consistent with legal requirements or any other basis protected by law.