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2nd Line Support Engineer (Microsoft, Cloud, Storage, AD)
Jumar Solutions
Northampton
Hybrid
GBP 30,000 - 35,000
Full time
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Job summary
An established industry player is seeking a skilled 2nd Line Support Engineer to join their dynamic service desk team. In this role, you will leverage your expertise in IT support to assist customers with a variety of technical challenges, ensuring smooth operations of enterprise technologies. This position offers the opportunity to grow within a rapidly expanding tech solutions business, transitioning from on-site to a hybrid working model after the probation period. If you are passionate about technology and eager to advance your IT support career, this role is perfect for you.
Qualifications
- Proven experience in 2nd line IT support within enterprise environments.
- Familiarity with Microsoft technologies and cloud solutions.
Responsibilities
- Provide 2nd line support and solutions to technical issues.
- Collaborate with a large service desk team to resolve customer queries.
Skills
Job description
Role: 2nd Line Support Engineer
Salary: 30,000 - 35,000 per annum, plus company benefits
Location: Northampton (on-site working)
As an accomplished 2nd Line Engineer, you will be responsible for providing 2nd line support to customers as part of a large service desk team. You will ensure that you provide support to customers and provide solutions to 2nd line issues.
Skills & experience required:
- Excellent 2nd line IT/technical support experience
- All round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, O365, Cloud, Storage, Microsoft, Networks etc
- Good knowledge of Windows desktop operating systems
- Previous experience of supporting Microsoft stack technologies
- Experience of working for IT Service/MSP organisations
- CCNA certification would be ideal / or admin certs (AZ-104)
Please be aware that this role will be on-site during your probation period and will then move to a hybrid working model thereafter. It is vital that you are local to the Northampton area due to the requirement of being onsite.
If you would like to join a rapidly growing tech solutions business and take your IT Support career to the next level, please submit your application to Jackie Dean at Jumar for consideration.
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