Operational Supervisor - Heathrow

TCR International N.V.; London; On-site; GBP 30,000 - 50,000; Full time

Job description

The Opportunity
Join our team as an Operational Supervisor and take the lead in managing staff and day-to-day operations within the workshop and airside. You will oversee efficient operations, promote safety, and ensure high-quality customer service while managing productivity, resources, and staff performance. This role requires strong leadership, organizational skills, and a focus on operational excellence.

Key Responsibilities

1. Proactively manage workshop staff and space, ensuring productivity and chargeable hours are maximized.
2. Efficiently allocate jobs to technicians using the SAP application.
3. Promote safety in the workplace, ensuring adherence to safe working practices for all staff, visitors, and subcontractors.
4. Ensure ISO procedures are followed and workshop excellence reports are completed.
5. Manage tooling and equipment, including maintaining records for calibration and registration.
6. Prepare customer quotes based on Service Level Agreements (SLAs).
7. Conduct yard checks and maintain an accurate whiteboard with job status updates.
8. Ensure parts are ordered and allocated to jobs efficiently.
9. Complete and send daily status reports to customers.
10. Investigate accidents, incidents, or near-misses and report findings.
11. Oversee job updates, ensuring quality checks are completed and signed off.
12. Ensure equipment checks are completed for forklift trucks, ladders, and other tools.
13. Prepare detailed handovers for the next shift, ensuring all paperwork is correct and up to date.
14. Report underperforming staff to the Operations Manager and assist with performance reviews, investigations, and disciplinary actions.
15. Carry out other reasonable duties as required by the operation.

What We Are Looking For
Skills & Experience & Behaviours

1. Supervisory experience in a customer-focused, operational environment (essential).
2. Strong communication and organizational skills.
3. Good IT skills and understanding of workshop procedures.
4. Understanding of motor mechanics and vehicle maintenance.
5. Knowledge of health and safety regulations.
6. Customer-oriented with a service delivery focus.
7. Ability to quickly assess and resolve problems.
8. Flexible, adaptable, and team-oriented.
9. Level 3 Motor Mechanics qualification (required); HGV qualification (desirable).

Why You Will Love Working With Us

1. Competitive salary and benefits package.
2. Career development opportunities in a growing company.
3. A dynamic, team-focused work environment that values safety and continuous improvement.

What We Offer

1. 6% employer pension contribution.
2. 3x salary Life Assurance.
3. Private Medical coverage.
4. Employee Assistance Programme (EAP).

About Us
TCR is a leading provider of vehicle maintenance solutions, committed to excellence in safety, reliability, and customer service. We prioritize passion, integrity, accountability, and open-mindedness in everything we do.

Apply Now
Submit your CV and cover letter today to join our dynamic team!

Working Hours/Shift Pattern
4 on 4 off day shifts based out of our Heathrow Facility.