Talent Acquisition & Operations Manager

Glassbox empowers organizations to deliver exceptional digital customer experiences. We're a recognized leader in digital experience analytics, recently named one of G2's Top 50 Software Companies worldwide for 2024. Our clients include industry giants – from six of the top ten global banks to the world's largest hotel chain and major players in healthcare and telecommunications. This is an exciting time to join Glassbox and contribute to our continued success!

About the Role:

We are seeking a highly organized and dynamic individual to join our team in Norwich, UK, as a Talent Acquisition & Operation Manager. This multifaceted role will be the heart of our Norwich office, responsible for ensuring smooth day-to-day operations, managing the full recruitment cycle, and fostering a positive and engaging work environment. You will play a crucial role in supporting our growing team and maintaining our vibrant company culture.This role offers a fantastic opportunity to grow and develop within the HR function at Glassbox, with potential for increased responsibility and specialization as the company expands.

What you will do ?

• Talent Acquisition:
• Manage the full recruitment lifecycle, from initial kickoff meetings and sourcing candidates to conducting interviews, managing the candidate experience, and coordinating offers.
• Utilize Greenhouse (our ATS) to track and manage all recruitment activities.
• Build strong relationships with hiring managers to understand their needs and ensure a smooth hiring process.
• Conduct reference checks and manage onboarding paperwork for new hires.
• Office Management:
• Oversee all aspects of office operations, including vendor management, building administration, contract renewals, and ensuring compliance with health and safety regulations.
• Maintain a well-organized and efficient office environment, managing supplies, equipment, and cleaning services.
• Handle reception duties, including welcoming guests and managing deliveries.
• Manage the Norwich office credit card and assist with finance-related tasks, such as processing invoices, expense management, and cheque deposits.
• Support US administration, including managing Regus office spaces, storage facilities, swag distribution, and postal services.
• Employee Lifecycle Management:
• Manage employee onboarding and offboarding processes, including IT setup and HR documentation.
• Serve as a point of contact for employees regarding HR-related queries, vacation tracking, and other administrative needs.
• Liaise with IT and HR teams to ensure seamless employee transitions.
• Global Wellbeing Initiatives:
• Plan and execute a variety of office events and activities, including weekly happy hours, seasonal celebrations, team-building activities, and company-wide events.
• Manage event budgets, vendor negotiations, and logistics.
• Support global wellbeing initiatives, such as Pride, International Women's Day, and other global events.
• Manage employee gifting platform.
• Travel Management:
• Manage travel arrangements for UK and US employees, including flight and hotel bookings.
• Oversee travel approvals, invoice processing, and expense reports.
• Serve as the primary point of contact for all travel-related queries.
  

• 2+ years of experience in office management/operations.
• 1+ year of experience in talent acquisition/recruiting.
• Excellent interpersonal and communication skills (written and verbal).
• Strong organizational skills and the ability to manage multiple projects and priorities effectively.
• Ability to work cross-culturally and cross-functionally.
• Proficiency with Microsoft Office Suite.
• Experience with Greenhouse (or other ATS) is highly preferred.
• Experience managing travel arrangements is a plus.