Quality and Patient Experience Facilitator

ClarusVu Inc.; Ashton-under-Lyne; On-site; GBP 25,000 - 45,000; Full time

Job description

37.5 hours - Permanent role

An exciting opportunity has arisen within the Corporate Nursing and Integrated Governance Unit for a highly motivated and enthusiastic Quality and Patient Experience Facilitator. We are looking for someone who is passionate about patient experience to support the team in the delivery of high quality care. You will require good organisational skills and will need to have excellent communication and interpersonal skills to enable you to work with varying groups including managers, clinicians, administrative colleagues, patients, carers, and key stakeholders across the health and social care community. You will need to demonstrate excellent time management skills as you will need to balance the demands of a very busy workload.

If you believe you have the skills, enthusiasm, and ambition to join our team, we would love to hear from you.

At Tameside and Glossop Integrated Care NHS Foundation Trust (ICFT), we are passionate about delivering services and care of a high standard and quality. Our patients, service users, carers, and our communities are at the centre of everything we do, and by working together, we can bring about real and lasting improvements.

The post holder will work within the Quality and Patient Experience team which incorporates Patient Experience, Quality and Assurance, and Safer Care, preventing harms occurring whilst patients are in our care. The post holder will support the continuous focus on the improvement of patient safety and experience. By listening and acting on peoples’ views and experiences, we can improve our services for everyone who uses them.

This role encompasses patient and service user experience, carers’ and patient stories, and friends and family test across community and acute services. The post holder will also work with key stakeholders to support specific patient groups and empower nursing staff in clinical practice. This will be facilitated by the development of competencies, education, and clinical support. This involves actively supporting the delivery of an effective, high quality patient experience programme across the Trust, with a strong emphasis on continuous learning to ensure the delivery of harm free care.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

1. Safety
2. Care
3. Respect
4. Communication
5. Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include: flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focus on the qualifications, skills, experience, and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.