Data Center Infrastructure Engineer , Data Center Operations

Data Center Infrastructure Engineer, Data Center Operations

Job ID: 2928900 | Amazon Data Services Hong Kong Limited - G43

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Job Responsibilities

The responsibilities include:

1. 7x24 roster duty in data center operations
2. Incident first responder and onsite hands-on support
3. Break-fix and troubleshooting according to process guidelines
4. Maintain proper media operations according to process guidelines
5. Capacity landing and decommissioning according to process guidelines
6. Site management and maintain tidiness in operation areas
7. Innovate and contribute from day to day operation experiences to improve operation efficiency

A Day in the Life

You will experience a typical day of DCO in Amazon with:

• Take ownership of technical issues, utilizing cross-team collaboration when needed to drive resolution
• Strive for operations excellence and innovate improvement ideas
• Use ticket system to prioritize and track the installation, diagnosis, and hardware or network issues
• Maintain service level agreements through the rapid response to emergency issues

Why You Will Love Working in an Amazon Data Center

• Diverse and inclusive culture
• Professional development opportunity through hands-on training and learning on a wide variety of systems, career advancement within AWS Data Center
• Ability to have a high degree of ownership to innovate and scale ideas across Amazon Data Centers worldwide

About the Team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• 1+ years of computer hardware troubleshooting and repair experience
• Degree / High Diploma or equivalent qualifications in Information Technology / Computer Science / Engineering or related disciplines
• Experience in network cabling including optical, sound understanding of incidents response and prioritization, experience in network cabling and implement innovative ideas to improve processes

PREFERRED QUALIFICATIONS

• 1+ years of data center experience
• Knowledge of network troubleshooting, fiber optics cabling standards, testing equipment, and troubleshooting methodologies
• Able to communicate concisely with relevant context supported by data points

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.