Service Coordinator

Service Coordinator – London Fields

Alarm Communications Limited are a leading team of fire protection, commercial security and building management systems specialists. Our client base is predominantly built of prestigious buildings and landmarks, such as high-end hotels, stadia and education establishments in and around Greater London. We are currently looking to appoint a new Service Coordinator to be based out of our Griffin Fire site in London Fields.

Basic Salary: upto £29,000 per annum subject to experience

Benefits:

• Pension
• Life Assurance
• 20 Days Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities

Role Responsibilities:

• Providing quality inbound and outbound telephone and email support
• Respond quickly and positively to client communications
• Managing customer queries
• Processing orders, returns and exchanges via email and telephone
• Working with the Operations Team to improve customer experience
• Invoicing and quoting from engineer reports
• Processing of sales and purchase invoices
• Planning/scheduling maintenance and reactive works
• Invoicing clients
• Ad-hoc project work as and when required

Who We’re Looking For:

• A high standard of accuracy
• Proven ability to work independently
• Proven ability to achieve deadlines required by a business
• To be able to liaise effectively between colleagues and external parties
• At least two years’ relevant experience in a similar role
• Five or more GCSEs including maths and English to a minimum of ‘C’ level
• Experience with Microsoft Excel and Word
• Ability to work to tight deadlines and meet the end of month financial cut-off dates
• Be based in London

A Little More About Alarm Communications

We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.

Big enough to provide but small enough to care.

Equal Opportunities:

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work:

Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.