Technical Support & Commissioning - Audio Consoles

Evertz is a world leading company in the design of innovative and pioneering broadcast audio equipment, and we currently have a vacancy for a technical support and commissioning engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP.

This is a customer focused role providing a wide range of technical support for broadcast and professional audio clients based in the UK, Europe, Middle East and Asia. We are looking for a keen and enthusiastic engineer/technician with a personal passion for audio and audio production at a technical level.

Job Responsibilities:

• Provide first class technical onsite support and service to customers, accepting responsibility for resolving all issues in a timely and professional manner.
• This will include:
  • Visits to customer’s premises to commission equipment.
  • Providing operational & service training.
  • Assisting with customer acceptance testing.
  • Provide direct phone and email support for our customer base.

Basic Qualifications:

• An education in Electronics or Electronic Engineering would be an advantage.
• Qualified through industrial or professional experience, with broad digital audio experience in broadcast or a related professional audio field would be an advantage.
• Previous experience testing, servicing and/or commissioning digital consoles in the audio industry would be an advantage.
• Eagerness to learn technical aspects of legacy and current product and be able to self-educate to competency level given access to appropriate resources.

Preferred Qualifications & Desired Competencies:

• Clear judgement when under pressure and the ability to manage difficult issues effectively to ensure good outcomes.
• Ability to work independently under own initiative and unsupervised on-site.
• Respect for colleagues; communicating with clarity and pro-actively sharing knowledge and expertise and asking for assistance where needed.
• Ability to adapt to changing demands and conditions and manage unexpected situations.
• Providing exceptional service to external and internal customers.
• Accepting responsibility for personal development and actions.

Skills and Knowledge:

• Good working knowledge & understanding of modern digital consoles and studio infrastructure from a technical perspective.
• Previous operator experience is an advantage but not essential.
• Good computer and networking knowledge, able to set up and troubleshoot PC and Linux based systems, network infrastructure and Video/Audio over IP technologies.

Communication:

• Must have good interpersonal & communication skills.
• Fluent in English.

Planning and Organisation:

• Can organise and plan their own work in order to meet tight deadlines, whilst simultaneously working on a variety of projects.
• Manage customer relationships, both internal and external.

Personal Qualities:

• Self-motivated, with the ability to self-manage time, targets and workload.
• Enthusiastic and always maintains professionalism, even under extreme pressure.
• Flexible, willing and able to travel or work overtime at short notice.
• Excellent attention to detail, following set procedures, quality standards and instructions as required. Also resourceful, with the ability to put forward solutions quickly in difficult situations.
• Willingness to travel both nationally and internationally.