Project Management Officer

CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. The portfolio spans core management systems, messaging services, and eCargo solutions. These include applications to meet customs and security requirements, quality optimization as well as e-freight and mobility needs. The products and services are well known under the Cargospot and Traxon brands.

The company serves over 200 airlines and GSAs, and links these with some 3,000 forwarders and GHAs worldwide. CHAMP’s solutions help its customers, and their clients adapt to critical and continuous changes in air transport logistics to meet global trade demands.

CHAMP Cargosystems is headquartered in Luxembourg and operates offices in London, Zurich, Frankfurt, Manila, Singapore, and Atlanta.

We are currently looking for a Project Management Officer located in our London Office.

Reporting to the Project Management Officer, you will be supporting Implementation Projects for CHAMP’s Core services via a SaaS model along with any strategic Internal Product Development projects.

Working within the PMO, your duties will revolve around supporting the various Global Project Delivery teams (Project Managers, Quality Assurance, Implementation Consultants, Service Management & Contract Change Management). Responsibilities include but are not limited to:

1. Maintaining the PMO Internal SharePoint presence.
2. Team Resourcing.
3. Configuration of Project Management tools.
4. Project Auditing.
5. Management of the PMO’s Continuous Improvement process.
6. Liaison with Finance representatives for Project Invoicing and Payments.
7. Ad hoc requests for information from other CHAMP teams and Senior Management.

Position Type: Full-time, permanent

Location: London, United Kingdom

Responsibilities:

1. Maintenance of the PMO SharePoint presence

• Manage access.
• Maintain the Project templates, processes and procedures, and other relevant material.
• Contribute to improving the PMO SharePoint site and repository.

• Weekly review of the PMO Sales Pipeline Dashboards in D365 and update Team Resource forecasting in Saviom.
• Track and update Saviom with Team absences (Public Holidays and Private Leave Only).
• Attend regular Project Checkpoint calls to track any changes in Resourcing for active Projects.
• Facilitate the weekly team resource meeting.

• Set up Customer Implementation and Upgrade project content and views in D365.
• Maintain data accuracy in D365 for Project Implementation including Project status, RAG Status, Milestones, Invoicing and Payments.
• Set up and maintain timesheet codes in the PO Timesheet system as required.
• Ensure that timesheets are completed accurately and timely.
• Provide monthly Timesheet reports for the Teams.
• Provide Project Resource allocation reports for PM’s.
• Maintain/update corporate tools relevant to role (e.g., Wiki, CRM, Time Reporting, Jira).
• Facilitate regular alignment calls with Finance to maintain Project Invoicing and Payment details in CRM.
• Support CHAMP team requests for Information on Project delivery activity as required.

• Sales Handover – Facilitate a Sales Handover call with the Opportunity Owner once a Sales opportunity is “Won”.
• Conduct regular Project Audits.
• Project Closure – Track the progress of individual Projects to completion and ensure Internal Service Delivery Acceptance and Lessons learnt review.

• Define Audit scope and reporting.
• Perform Regular Audits.
• Track Audit Actions.

• Collate potential CIs from various sources.
• Facilitate weekly CI reviews.
• Maintain CI data in D365.

• Assignment to Strategic Internal Projects to support the Projects defined PMO role.
• Including but not limited to MoM’s, RAID & Change Management.
• Ad hoc reporting for the VP Global Service Management and Global Project Delivery.

Skills and Abilities:

• Self-Motivated and comfortable working unsupervised.
• Flexible, dynamic, and creative.
• A hands-on problem solver with excellent communication skills.
• Well-established organization, multitasking, and prioritization skills.
• Fluency in English (spoken and written) is mandatory; French, German, and other languages will be an asset.
• Ability to develop strong working relationships across the wider CHAMP Organization.
• Clearly client-oriented with a strong focus on quality and efficiency.
• Experienced in web-conferencing systems and working-from-home solutions.

Education and Experience:

• Degree in Information Technology, Business Management, Business Engineering, IT Engineering or similar.
• 3 years in a similar PMO role with a demonstrable track for delivering Improvements in Processes.
• 1 year’s experience of Project delivery within a SaaS Solution provider.
• Strong skills with most MS Products specifically: MS Project, MS Excel, MS SharePoint, MS Visio.
• Working knowledge of Saviom, MS D365 (Creating personal views, dashboards, and managing forms).
• Knowledge of Software Development methodologies will be an asset.

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation.