Our client is a large-scale entity in the Business Services sector. Based in Eastbourne, they provide vital services across the local area. They are respected for their professionalism and commitment to excellence.
Job Description
Responsibilities for a Customer Service Assistant
Provide first-class customer service to all clients via phone, email, and face-to-face interactions.
Resolve customer queries and complaints in a timely and professional manner.
Maintain accurate and up-to-date customer records in the company database.
Work closely with the Customer Service team to ensure a cohesive approach to client care.
Contribute to team meetings and provide input on improving customer service strategies.
Maintain a thorough knowledge of the company's services and policies.
Uphold the company's high standards of professionalism and customer care at all times.
The Successful Applicant
A successful Customer Service Assistant should have:
A proven track record in a customer service role within the Business Services sector.
Excellent communication skills, both written and verbal.
Safeguarding experience
Strong problem-solving abilities and a customer-centric approach.
Proficiency in using customer relationship management (CRM) software.
The ability to work well in a team and contribute to a positive work environment.
What's on Offer
An estimated salary range of £24,500 - £30,000 per annum
A positive and professional work environment in Eastbourne.
The opportunity to be part of a respected company in the Business Services sector.
Full-time, permanent employment with holiday leave in line with national standards.