Customer Success Manager

This range is provided by James Chase. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you passionate about building lasting client relationships and driving success? Do you thrive in a fast-paced SaaS environment?

If so, we want to hear from you!

We are on the lookout for a Customer Success Manager (CSM) to support our clients expanding presence in the DACH region. This is your chance to play a key role in ensuring our clients get the most value out of our SaaS platform, guiding them from onboarding to long-term success.

Why Join Us?

• Work for a forward-thinking SaaS company making a real impact.
• Be a trusted advisor for high-profile clients in the DACH region.
• Enjoy career progression opportunities in a fast-growing business.
• Collaborate with an energetic, supportive, and ambitious team.

What You’ll Be Doing:

• Building strong client relationships – act as the primary point of contact for customers in the DACH region.
• Ensuring customer engagement & retention – proactively help clients maximize the platform’s value.
• Onboarding & training – guide new customers through the setup and adoption process.
• Strategic consultation – provide tailored recommendations to align the platform with client goals.
• Driving customer success & loyalty – develop engagement plans to increase satisfaction and reduce churn.
• Identifying growth opportunities – uncover additional ways clients can leverage the platform.
• Being the voice of the customer – relay insights to product and development teams to influence improvements.

What You Bring to the Table:

• Fluent German speaker, fluent in English – essential for engaging with clients.
• 2+ years of experience in Customer Success, Account Management, or Consulting within B2B SaaS.
• Excellent communication & presentation skills – comfortable engaging with executives and stakeholders.
• A proactive, problem-solving mindset – taking ownership of client success and finding solutions.
• Strong strategic thinking & adaptability – able to tailor solutions to a variety of customer needs.
• Positive, empathetic, and energetic attitude – we love working with people who bring passion to their role.
• Bachelor’s degree required – but your experience and drive matter most.

What’s in It for You?

• Competitive salary & performance-based incentives.
• A chance to work with a dynamic and growing SaaS company.
• An international and collaborative work environment.
• A role where your impact is tangible and recognized.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

IT Services and IT Consulting