Customer Service Delivery Driver

APCOA PARKING UK; Leeds; On-site; GBP 1,000 - 30,000

Job description

The Role

Customer Service Delivery Driver - Fixed Term Contract - 4 on 4 off Shifts, Days and Nights - £26,666.64 Per annum, £12.21 Per Hour

Do you consider yourself a team player?

Are you Customer Focused?

Do you have a valid Driving Licence with previous experience in driving roles?

If so, then this may be your next career move!

An exciting opportunity has arisen for a Customer Service Delivery Driver at Leeds Bradford Airport. Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check-in process.

This is a flexible contract with a 4 on 4 off shift pattern working days and nights.

Duties will include, but are not limited to:

1. Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car park.
2. Utilisation of Pre-book IT systems.
3. Dealing with customer complaints and enquiries.
4. Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports.
5. To maintain a standard of deportment and behaviour that will always represent the company in the best possible manner.
6. To report to the line manager any element of car park service that may compromise the level of service we wish to achieve.
7. Assisting customers with the loading of luggage onto the fleet vehicle.
8. Ensuring the fleet vehicle is cleaned and presentable for service.
9. Ensuring vehicle checks are completed.
10. Completion of all Fleet documentation.
11. Transporting passengers between the car park and airport terminal.
12. Reporting of all vehicle defects.
13. Photographing of arriving vehicles.
14. Moving customers' cars from arrivals to secure parking area and return when required.
15. Patrolling the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and to report all findings.
16. Litter picking and bin changing and cleaning of customer and staff areas.
17. Answering incoming telephone calls and dealing with customer queries.
18. To complete report sheets or any other log sheets, in full and as instructed.

What you'll bring:

• Full UK Drivers license.
• Previous Customer Service Experience.
• Excellent Team Player.
• Customer Focused.
• Excellent communication skills.

What we'll offer you:

• £12.21 per hour.
• Flexible working hours.
• Training and development.

Must be 18 or over to apply.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.