Digital Business Analyst, Water Utilities Industry

Digital Business Analyst, Water Utilities Industry

The Company
Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 280,000 employees as of January 2021. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Water Utilities Consulting
With the arrival of AMP7 and recent market developments, Water Utilities in the UK have embarked on a transformation journey that focuses on sustainability, reliable infrastructure, customer centricity, social responsibility, and disruption from innovative competitors entering the marketplace. Cognizant has multiple engagements with water utilities in the UK where we are utilising our capabilities in data science and digital enablement to help them lead this transformation through new offerings, solutions and innovative business models that are aligned to the market trends and regulatory commitments. We are looking for experienced business analysts/consultants/product owners who are passionate about making a difference for our clients in the energy and utilities domain.

Key Responsibilities

• Deep experience in Water Domain across Customer Service and Field Services
• Understanding water/utilities business processes across customer service, CRM, and field services management
• Ability to facilitate engaging workshops, draw out process maps, and document business and technical capabilities
• Drive requirement elicitation sessions in person and remote, develop process maps, requirements catalogue, and manage customer reviews and sign-off process
• Ability to engage with technical and development teams
• Work with product team to create a backlog of user stories, draft acceptance criteria, and manage prioritisation using Scrum or Kanban
• Increase customer value through optimisation of the products and find creative ways of breaking larger product outcomes and features into MVPs
• Engage with business stakeholders and conduct workshops for requirement elicitation
• Business Consulting - Advisory Services, Process Consulting & Business Analysis
• Conduct and lead requirement gathering workshops, write Functional Specifications, BRDs, NFRs, RTMs, user stories, test cases, conduct UAT and training, support go-live through the lifecycle of global programs/projects
• Process Mapping, Benchmarking and Reengineering
• Business Process Standardization and Harmonization
• Business Case preparation and Business Impact Assessment
• Application assessment, Tool Evaluation and Vendor Selection

Skills & Experience

• Proven experience working inside agile teams, probably Scrum or Kanban - as a BA/PO
• Experience in a product-centric digital environment, helping to set product vision and producing backlogs of user stories
• Strong understanding of end-to-end customer experience, with experience working with a range of stakeholders at varying levels
• Ability to effectively work with and manage medium sized teams in digital projects, or pods in large digital transformation projects
• Comprehensive knowledge of the application of Use Cases, Process Maps, and User Journeys
• Building relationships between external partners and internal stakeholders to deliver project objectives
• Ability to pivot and change directions on a programme if required
• Strong analytical and problem-solving skills
• Proven Stakeholder management credentials
• Excellent presentation and communication skills

The Cognizant Community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

About Us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Our Commitment to Diversity and Inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference.