Commercial Claims Handler

Rotterdam Innovation City; London; Hybrid; GBP 30,000 - 60,000

Job description

Underwriting · London

Commercial Claims Handler

Are you a detail-oriented claims handler with a passion for delivering customer excellence? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd like to hear from you!

About the role

Our Commercial Claims Handler will be responsible for managing a portfolio of commercial insurance claims efficiently and effectively. The role involves assessing, investigating, and settling claims while delivering outstanding customer service to clients and stakeholders.

The Commercial Claims Handler will work closely with insurers, brokers, third-party service providers and policyholders to ensure claims are processed accurately and fairly in line with company policies and regulatory requirements.

This is an ideal opportunity to build your knowledge across a wide range of commercial claims types, and share this knowledge and experience with our growing client base.

What you'll get up to

• Manage a caseload of commercial claims from first notification to settlement.
• Assess policy coverage and determine the validity of claims.
• Negotiate settlements within authority limits and escalate complex cases as necessary.
• Ensure claims are handled in compliance with legal, regulatory, and company standards.
• Act as the main point of contact for policyholders, brokers, and third-party representatives.
• Provide clear, professional, and timely communication regarding claim progress and decisions.

About you

• Experience in commercial claims handling (property, liability, or other commercial lines).
• Previous delegated authority experience.
• Knowledge of relevant insurance policies, regulatory requirements, and claims processes.
• CII qualification or progress towards (desirable).

In return, we offer you:

• A competitive salary and the ability to grow your career at the UK’s leading Insurtech.
• An amazing team and founders, supportive board and investors.
• 25 days holiday - so there’s plenty of time for work, rest and play.
• Hybrid way of working for the perfect work/life balance.
• Vitality private health and dental insurance.
• Great pension (up to 10% on top of your salary).
• Full access to Spill, our mental health platform.
• Cycle to work scheme.
• Latest Apple tech gear & everything you need to be set up for success.
• Fun, modern and informal office environment with regular team social events.
• Central London location.

Department

Underwriting

Locations

London

Hybrid/on-site

Hybrid

Contact Derrick Smart People & Talent Partner

About Superscript

Insurance should be a smooth ride, not a hop, skip and a jump. That's where we come in.

We’re Superscript, an insurance broker for small businesses, sole-traders, landlords and high-growth tech firms. As the first UK-based insurtech to become a Lloyd’s of London broker, we offer advisory and broking services, alongside a fully self-serve online platform.

Our proprietary machine-learning technology and unique multi-carrier model streamlines service and delivery – regardless of risk complexity, geography or industry.