Front Desk Agent

Davidson Hospitality Group; Maidenhead; On-site; GBP 20,000 - 30,000; Full time

Job description

Property Description

La Siesta Resort & Marina is a premier waterfront resort in the Florida Keys that offers an exciting opportunity for job applicants seeking a rewarding hospitality career. With its stunning oceanfront location, upscale accommodations, and world-class amenities, La Siesta Resort & Marina is a sought-after destination for travelers seeking a tropical paradise. As a team member, you will have the chance to work in a picturesque setting, surrounded by a dedicated and passionate team committed to delivering exceptional guest service. Join us and be a part of a dynamic and vibrant team that strives to create unforgettable experiences for our valued guests.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and holidays)
• 401K Match
• Daily transportation from Homestead to the property
• Daily lunch

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.