Operations Manager, Prime Video DigiFlex

Operations Manager, Prime Video DigiFlex

Are you passionate about revolutionizing how movies and TV shows are discovered, streamed, and enjoyed worldwide? Do you want to define the next generation of digital entertainment and enhance the way millions of Amazon customers experience Prime Video?

We are looking for an analytical and results-oriented Digital Supply Chain Manager to help scale DigiFlex Operations in Japan. This is an exciting opportunity to expand our international content reach while maintaining the highest standards for timeliness and quality.

As the Digital Supply Chain Manager for the DigiFlex team, you will be responsible for driving strategy and execution for content coverage, quality, and international expansion. You will play a vital role, split between people and program management, leading highly operational teams and driving cross-functional projects.

This role blends people leadership and program management, guiding highly operational teams and managing cross-functional projects. The ideal candidate will have a strong track record of leading successful program and operations teams, a bias for process improvement, and the ability to think strategically and creatively to solve business challenges. You will play a key role in optimizing resource allocation, prioritizing goals, and fostering an inspiring work environment for fellow Amazonians.

If shaping the future of digital entertainment excites you, we’d love to hear from you!

Key job responsibilities

1. Manage a multi-threaded team on tasks associated with content publishing, quality, and data labeling.
2. Provide end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and workforce metrics.
3. Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.
4. Work with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.
5. Proactively gather, analyze, and share data with management to influence business decisions.
6. Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
7. Coach and develop the team on operational workflows and employee career growth.
8. Work closely with tech teams to get all internal tool-related issues escalated and resolved.
9. Exhibit and drive a culture of putting customers first.
10. Ensure timely response to all escalations.

A day in the life

The leader of the Prime Video DigiFlex team is expected to own their business and the needs of their customers. Managers of the Prime Video DigiFlex team develop internal working relationships and are skilled Digital Supply Chain Managers, delivering quantifiable service improvements in line with partner and internal stakeholder needs. They develop high-performing teams with clear goals to ensure team success and partner closely with partner, technology, and design leadership to deliver the highest quality work and therefore provide an excellent partner experience.

Leaders in this team have direct accountability for continuously improving customer satisfaction and efficiency of our teams. They will have the ability to tackle challenging and novel situations on a daily basis with a high degree of ambiguity and have a proven track record of staying connected to the details of the projects/businesses, by drilling down on fuzzy information, refusing to accept generalizations or lightweight responses and knowing when to get involved without micromanaging.

About the team

Prime Video DigiFlex Operations is a dynamic team that works with partners to ingest content using both external and internal technologies. We obsess over ensuring that every search, discovery, and playback interaction with Prime Video is seamless, device-agnostic, and delivers an unparalleled viewing experience. By collaborating with stakeholders across Prime Video, we uphold the highest standards of customer experience, quality, and engagement metrics. The DigiFlex Operations Team plays an essential role in ensuring that Prime Video remains the premier global entertainment destination, providing accurate and complete content for our customers.

Our team consists of entertainment enthusiasts based in Chennai, Costa Rica, Madrid, and Tokyo, dedicated to ensuring that customers worldwide have access to the content they need when they need it. We work closely with industry professionals, program managers, and technology teams to maintain world-class entertainment coverage and proactively address content gaps before they impact viewers.

BASIC QUALIFICATIONS

1. 5+ years of team management experience in a digital supply chain environment or operations environment.
2. Proven track record in leading mid/large, cross-functional teams to drive operational efficiency, quality, and customer satisfaction across complex, global digital supply chains.
3. Proficient in advanced data analysis, business intelligence, and process improvement methodologies (e.g., Lean Six Sigma) to identify and implement innovative supply chain solutions.
4. Strategic mindset with a track record of collaborating with senior leadership to define and execute digital supply chain transformation initiatives that align with broader business objectives.
5. Business level fluency in English and Japanese to effectively communicate with stakeholders.

PREFERRED QUALIFICATIONS

1. 1+ year experience and proficiency in the content publishing or quality management domain, specifically in the Post house/Studios industry or digital media/video supply chain.
2. Proven experience in data analysis, either through professional experience or educational qualifications, and the ability to leverage data-driven insights to inform strategic decisions.
3. Passionate about video content, online streaming platforms, and e-commerce, with a demonstrated ability to think strategically and creatively while applying sound business judgment and quantitative analytics.

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