Director, Client Experience (UK)

Journey Further Ltd.; Leeds, Manchester; On-site; GBP 125,000 - 150,000

Job description

What you will do

• Build and nurture senior-level relationships with client decision-makers through meaningful conversations and strategic discussions
• Manage challenging client situations expertly
• Resolve issues positively and escalate them appropriately within the agency where needed
• Create Client Development Plans and ensure that client teams deliver
• Lead the narrative, expected outcomes and QA in key client meetings like QBRs
• Oversee your client team’s output and value ensuring they meet client needs
• Identify opportunities for growth, accurately forecast and deliver on opportunities
• Own contract renewals for your clients, ensuring scopes are clearly defined, agreed and delivered on

Requirements

• You’ve worked at a Performance Marketing and/or Media agency at a Director level or Associate Director level, and are looking for your next step
• You have experience of leading clients that focus on Programmatic, PPC, SEO, Social and Influencer media, supported by Strategy, Insight and Creative
• You’ve grown successful client relationships with high profile and complex clients
• You’ve helped build a client team and relish the opportunity to manage others
• You’re skilled in forecasting and financial management
• You have experience of working with teams that reside overseas