Team Administrator Dorset HealthCare University NHS Foundation Trust

University College London Hospitals NHS Foundation Trust; Bournemouth; On-site; GBP 22,000 - 30,000; Full time

Job description

Our At Risk Mental State (ARMS) team is expanding, and we have a fantastic opportunity for a Team Administrator.

The At Risk Mental State (ARMS) is a specialist mental health service based on NICE-recommended interventions, including comprehensive psychological assessment and interventions for ARMS/ psychosis and co-existing mental health problems (depression, anxiety, emerging personality disorder, substance misuse). These are supported with family interventions, care coordination, social prescribing, and education/employment support.

We are looking for a motivated and enthusiastic individual with strong attention to detail to provide comprehensive administrative support to the team.

You will require the ability to multi-task and work flexibly to manage the workload in accordance with agreed quality standards, and demonstrate a good knowledge of Microsoft Office programmes including Outlook and Word.

Applications from candidates that require current Healthcare worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main Duties and Responsibilities:

1. To provide efficient administrative and support within the Early Intervention services.
2. To support all staff and doctors in the office by undertaking administrative and clerical duties with administration work, referrals to EIS, scheduling of appointments, team meeting minutes, professionals meeting minutes, typing clinic letters.
3. To liaise with members of the public in their dealings with the team/service, some of whom may prove at times to be distressed, challenging, or aggressive in manner.
4. To liaise with other EIS team members to organise and deliver a safe and efficient office system to support sound patient care, consistent with clinical governance, whilst helping the team to achieve targets and complete timely returns of information.
5. To provide information to patients, staff, carers, relatives, GPs, Community Health Teams, relating to appointments, patient care, service pathways and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.
6. To maintain records including computerised systems to include electronic health record RIO, databases and spreadsheets required by the Team, e.g. therapy waiting information, group therapy lists, trackers of doctors’ clinic appointment letters.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application.

This advert closes on Thursday 20 Mar 2025.