Airport Duty Supervisor - 30hrs per week

Airport Duty Supervisor - 30hrs per week

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role; the sky is the limit here at LSA.

As one of the key employers for Southend City, we aim to ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, including Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services, and more. There really isn’t a better time to join team SENsational.

About the role

As Airport Duty Supervisor, I am responsible for ensuring the smooth, safe, and efficient day-to-day operation of the airport. My goal is to work collaboratively with the Passenger Experience team to improve operational efficiency and maintain the high standards throughout the airport that our passengers have grown to expect. Here’s what I will be doing day to day:

• Provide leadership and line management to the Passenger Experience Assistants.
• Supervise all aspects of the terminal and surface access operations, ensuring our passengers receive a seamless experience at all stages of their journey through our airport.
• Conduct routine inspections of the airport facilities, identifying, reporting, and addressing any issues found.
• Review the daily performance of the operation, ensuring KPIs are being met.
• Ensure that airport safety and security procedures are followed at all times.
• Fully embody the airport's ‘One Team’ culture and understand that I may be required to undertake other activities to support the needs of the business.
• Be available to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.

Skills, Knowledge and Expertise

Sounds good so far? You’re probably wondering what skills and experience you need for this role. Here are the required skills:

• Ability to work independently and as part of a team.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits:

• Apprenticeships – we offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) while at work. These courses are fully funded and available in a variety of disciplines.
• Medicash - London Southend Airport funds cover for all airport colleagues, providing access to virtual GP & Physio appointments and several retail discounts.
• Access to a Wellbeing app containing features such as a mood tracker and live chat or telephone counselling service.
• Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with health and legal-related issues.
• ‘My Gym Discounts’ offering up to 25% off memberships with over 3,800 gyms throughout the UK.
• Mental Health First Aiders - We have qualified mental health first aiders available to provide support.
• Cycle to Work Scheme offering savings on bikes and accessories.
• World Duty Free Discount.

Sound good? Hit that apply button; we can’t wait to hear from you!