Front Desk Coordinator

The Travel Corporation; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Front Desk Coordinator (On-Site) – Join Our Team!

Working Pattern: Thursday to Monday, including weekends and Bank holiday. Hours to be flexible depending on company needs.

Who We Are

We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, offering unique and rich local experiences, and are dedicated to making sure travel is easy and enjoyable.

Evan Evans Tours, part of The Travel Corporation (TTC), is the UK’s leading day tour operator. Since 1930, we’ve offered unforgettable sightseeing experiences across London, Windsor, Stonehenge, Bath, Edinburgh, and Paris. Our head office also serves as a passenger departure lounge for many of our tours.

Key Responsibilities

Guest Experience & Front Desk Operations

• Welcome and check in guests.
• Answer guest and walk-in inquiries, including booking tours.
• Ensure guides and drivers arrive on time; escalate issues to the Operations team.
• Keep the front desk and lounge areas neat, with brochures and refreshments available.

Office Coordination & Facilities Management

• Order stationery and office supplies.
• Organize office cleaners and ensure office tidiness.
• Manage incoming mail and deliveries.
• Conduct daily health & safety checks.
• Perform weekly fire and panic alarm tests.
• Arrange First Aid and Fire Marshal training.
• Support the Line Manager with CSR reports and communication.
• Assist with event planning and execution.

Operations Support

• Help the Ops Team with daily reports as needed.
• Occasionally support as a Guest Service Assistant on tour.

About you!

• We’re looking for a proactive, organized, and customer-focused individual with:
• Experience as a receptionist or office coordinator
• Strong customer service skills, including handling difficult situations with professionalism
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Familiarity with office equipment (printers, photocopiers, etc.)
• Excellent communication & interpersonal skills
• Ability to multitask, prioritise, and stay organized
• A reliable and professional approach
• Additional language skills (a plus, but not required!)

You’ll enjoy an annual travel credit, the flexibility to work from anywhere for two weeks each year, and two paid days off to volunteer for causes close to your heart. Additionally, you’ll have access to professional development courses that help fuel your passion and growth. Be part of our mission to MAKE TRAVEL MATTER, while working in a dynamic, hybrid role that blends both office and remote work.

Ready to Join Us? Apply today!

For more about us, visit www.ttc.com.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative
• Industries: Travel Arrangements