Assistant Care Manager

Living at Home; Swansea; On-site; GBP 27,000 - 28,000

Job description

Job Title: Assistant Care Manager—Living at Home

Location: Swansea and surrounding areas

Salary: £27,300 per year

Job Type: Full-time

Join Our Award-Winning Team at Living at Home Swansea

Are you an experienced domiciliary carer or senior carer looking to elevate your career with an award-winning company? Or perhaps you’re a passionate team leader or care coordinator eager to step up to an Assistant Care Manager position? If so, Living at Home Swansea offers a fantastic opportunity to be part of something truly special.

Our Commitment to Excellence

Our dedication to outstanding care is reflected in our consistent homecare.co.uk scores, which hover around 10, showcasing the trust and satisfaction of our clients and their families. We are proud to have been recognised as a Top 20 Home Care Company in Wales for both 2023 and 2024, affirming our unwavering commitment to delivering superior care services. Our achievements at the Great British Care Awards 2024 further underscore our dedication to excellence:

• Winner – Home Care Worker Award
• Winner – The Care Innovator Award
• Winner – Palliative Carer Award

Exceptional Benefits

• Use of Company Car
• Private Aviva Healthcare Insurance—add family members too!
• £250 Welcome Bonus upon completing a 12-week probation
• £250 Refer-a-Friend Bonus
• Real career progression opportunities
• Competitive Pension Scheme
• Paid SCW registration
• Fortnightly pay
• Holiday pay
• Cycle to Work Scheme
• Free registration for your Blue Light Card
• Free parking permits
• City & Guilds (NVQ) (QCF) accredited training provided

Role Overview

As an Assistant Care Manager at Living at Home, you will support the Registered Manager in leading, developing, and expanding our services. Working closely with the care team, you will assist in managing day-to-day operations, ensuring the delivery of exceptional care, and maintaining the highest standards. This role is based at our office in Swansea and requires excellent communication skills and computer literacy, including experience with Microsoft Office, One Touch software, or similar tools.

Interim Key Responsibilities

• Compliance Support (50%):
  • Conduct audits, staff supervisions, and spot checks.
  • Update and review care plans to maintain compliance and ensure high-quality service delivery.
• Hands-On Care (50%):
  • Deliver personal care and support to clients, maintaining the highest standards of dignity, well-being, and safety.
• On-Call Duties:
  • Participate in the on-call rota, providing support via the on-call phone (6 a.m. to 11 p.m.) to address client or staff needs and ensure seamless operations outside of regular working hours when required.
  • Be on-call and ready to address operational or care needs, including shift coverage and emergency responses.

• Flexible Working Schedule:
  • Work five days a week with a flexible schedule, including weekends, holidays, and occasional short-notice cover.
• Management Support:
  • Act as a dependable and consistent support system for the Registered Manager, responding to the fast-paced and dynamic needs of the business.

Key Responsibilities

• Provide leadership, management, and support to the care team to achieve superior outcomes.
• Maintain compliance with CIW regulations and quality standards, aiming for a "Good" or higher inspection rating.
• Ensure adherence to health and safety policies for the well-being of staff and clients.
• Drive continuous improvements in service delivery.
• Recruit high-quality care professionals and oversee their training and development.
• Conduct quality assurance through spot checks, audits, and team meetings.
• Develop and update client care plans and risk assessments.
• Liaise with clients, care professionals, social services, and case workers, attending multi-disciplinary meetings as required.
• Report issues to the Registered Manager and manage complaints following company procedures.
• Occasionally provide direct care and ad hoc support, including covering shifts as needed.

Qualifications and Experience

• QCF Level 3 Health and Social Care qualification (essential).
• Working towards or holding an NVQ Level 4 Registered Manager Award or Level 5 Diploma in Health and Social Care.
• Strong understanding of CIW assessment criteria.
• Strong leadership and people management skills.
• Full driver’s licence (required).
• Knowledge and experience in areas such as dementia, Alzheimer’s, chronic illnesses, mental health, and end-of-life care (preferred).

Your Opportunity for Growth

Join an exceptional support network that empowers your professional development. We value our Assistant Care Managers and provide robust support systems, continuous training, and compliance assistance to enhance your skills and maximise your potential.

Apply Now to Make a Difference

Ready to advance your career in a role where you can make a real impact? Submit your application today and join our dedicated team at Living at Home Swansea. Together, we will continue to set the standard of excellence in home care.